PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

The delivery man arrived, after being rescheduled twice, and got visibly angry that we had stairs even though that had been communicated during booking. This is during COVID, he refused to put on a mask even though he was coming into our house while I am pregnant. He threw boxes down our stairs, damaging our wall. We politely told him he didn't need to set anything up and could please leave. We contacted customer service, they apologized and promised to send someone else out to set up our crib, which the delivery guy left undone. They didn't call back for 5 days. They sent a text saying a new setup man was scheduled, and then cancelled right before he was supposed to arrive. The delivery was incredibly late, the people were terrifying to let in our home. They never got our crib setup. They didn't do anything to take care of the stress or major amount of wasted time. Super, super strange coming from a company that talks about being "good guys".

Terrible service. No continuity when it comes to communication or responsibility. A failed attempt at Uber-for-deliveries, with all accountability for costumer service thrown out the window. Payed mandatory $95 for delivery service from retailer. Quoted to have product delivered Tuesday. It is now Friday night, and I am still going through a maze of "customer service agents" trying to track down my order. Delivery driver says order is too big to fit in his truck. Retailer claims order has been picked up from their facility. Was hung up on by a PickUpNow agent who claimed no responsibility and refused to connect me with a manager. Once again, zero continuity in communication or responsibility. Everyone is a 3rd party, completely deflecting responsibility to the next person. Terrible, stressful experience overall. As a customer who bought from a retailer, I had no choice as to whom would be responsible for the shipping and delivery. I surely would not have chosen this mismanaged company. All retailers should stop using this service, it is only a bad look.

Worst customer service I have EVER dealt with. Do not use this company!!!!!!!!!!!!!!!! Furniture showed up broken and they made us take it anyways. They said they’d get us a replacement for both damaged items... but that was 10 days ago! We haven’t heard anything from them. Beyond disappointed by the outrageously terrible service.

Their customer service is probably the worst I've ever dealt with. If the company you are buying furniture from uses PICKUP I advise you to run. The PICKUP now delivery drivers damaged our furniture(and even admitted to it), but still said they had to put the damaged furniture in our apartment since they are just a 3rd party company. We have now had a broken couch and dinged up coffee table sitting in our apartment for a week now and customer service provides no communication! Stay away.

I scheduled delivery from 11a-1p since World Market doesnt open until 11a. Gary, delivery driver called at 9:18am wanting to do an earlier delivery and I informed him World Market would not open until 11a and he advised he probably would not be the one to deliver my item. Yet he had already changed my delivery time to his preferred time of 9a-10a and didn't change it back to 11a-1p when he was not able to do delivery. As a result no one showed for delivery at 11a-1p and no one called to let me know anything. I contacted the office and was on hold before reaching live person who was rude and was speaking out of turn before she had the facts. She indicated my delivery would be at the end of the day and gave no times. When I informed her of the facts, she indicated she was going to put me on hold to see what she could do and left me on hold and never came back - this is totally rude and disrespectful - this company does not deserve any business- look elsewhere Response: You haven't reached out to me

If I could give it 0, negative infinity stars I would! Surprised that this company is even in business! Bought furniture at At Home and the store informed me that PICKUP NOW is a third party company on their behalf for delivery. Was on hold for 45 minutes to an hour multiple times, then the phone would hang up, hold message said to go on the website, went on website to type in information, website could not generate a reservation and instructed to call the number, the number said go on the website, arghhhhhhh!!!!! Could not get anyone to respond to messages on thier chat/emails. Doesn't allow you to speak to a live person unless you are modifying your reservation. The store told me I had 3 days to pick up my furniture. Had to make other arrangements and make the drive to pick it up myself. I still haven't received a response to my inquiry. I finally called the number and got a live person with the modify reservation option and told the person I have been trying to make a reservation but no response. You know what she told me, (lolololololol, not really funny, but I can laugh now) she told me that she does not handle reservations and that I would have to go online and make a reservation. I repeated and told her that the system is not allowing me to make a reservation and no one has responded to me in the chat or email. No solution was provided. What a crap company!!!!!!!!!! And to add insult, this company has the AUDACITY to charge you money to move your furniture! Instead of two movers you can choose an option to assist 1 mover, and you have to be able to lift 100lbs. TF!!!!!!! I love my decor store but they need to drop this company because it is giving them a bad name. NO CUSTOMER SERVICE, NO SERVICE.

I ordered Christmas ornaments from At Home in Norcross Georgia. I received a text message from PICKUP that the delivery was on the way, Sunday at 9:30 AM EST. I have yet to receive my order and I have no idea what is going on. I have tried contacting At Home and PICKUP and no one is getting back to me. After reading reviews, I see that this is a company wide issue? Where are these packages going if they are not being delivered? How is this company holding its employees responsible? Who is going to contact me to let me know where my order is and how I get refunded. This is so unprofessional.

I have had them reschedule my delivery 3 times and I only knew each time because I had called them. They did not reach out to me at any point. I bought a $700 couch from Big Lots and spent $100 for same day delivery and I have not received either service. If it isn’t here tomorrow I’m going to request a refund and go get the couch myself. If you want it at a certain time or expect them to stick to the schedule/service you pay for the I suggest you don’t waste your time.