PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Worst company ever!!! Unprofessional is an understatement.

I bought a chaise at home goods for myself for my birthday. I was promised sunday 3-5, then received a notification that they were busy and had to recehdule. IT was rescheduled to monday 5-7. i then received a notification that they were busy and had to recehdule. IT was rescheduled to tuesday 5-7. it is now tuesday and they did not even notify that they were not coming. I left work early both days and still no delivery AND no explanation. WORST SERVICE EVER. Do not trust any service that no one will talk to you on the phone and there is no documented phone number on the website

I’m trying to get an item picked up from At Home in Newnan, Ga. I was told that I had to contact pickup now.com directly. I spoke to Isabella on 1-3-21 at 10:27am. She was extremely rude, continued to talk over me, started screaming at me , and hung on me.

I paid for same day delivery on 12/30/20. My delivery was changed three times I chatted in twice to check the status on the third time I requested to be called by a supervisor. Because at this point I wanted my $95 same day charge refunded but of course I still expect the delivery. Instead of receiving a call from a higher up my order was canceled, when I called upset this morning I spoke with Isabella who stated that’s what I requested and that I spoke with a supervisor. I was never advised that I was speaking with a supervisor and then she disconnected when I requested to be transferred what a joke. I’ve worked in customer service for over 15 years and I’ve never experienced anything like this

I've used them numerous times before with success. Since app has changed and you can only communicate online, things are now terrible. I went online this morning, placed and paid for a pick up and delivery of an auction item that had to be picked up today. I received a confirmation after paying the fee. By 1pm I hadn't heard from the driver, which is odd. I then went back to website and put in a customer service ticket. No response. Ignored. PickUpNow took my money, gave me a confirmation, then disappeared. When you call (good luck finding a phone number) you wait forever, the line gets picked up, you hear breathing, then they hang up on you. Twice. As I missed the 4pm deadline for picking up the auction item, I just forfeited $651.00m plus the $62 PickUpNow fee I prepaid. I'm angry.

Absolutely garbage company! Do not use! Horrible customer service and no one knows what they are doing

The delivery service was supposed to deliver up a large dining table and big cabinet between 3-5pm. They showed up at the furniture company at 5:45pm with a very small truck. They were told it wouldn’t fit and just left. I continued to text to find out if they were sending someone else and at 6:30pm received a call that they couldn’t come now for 3 days. Would NEVER recommend this company.

Ordered same day. Came 4 days later. Rude customer service that just laughed at me. Drivers came and left the cardboard and wrappings in the driveway and didn’t tell us so now it’s wet and covered under the snow.