PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

*UPDATE: No one ever contacted like the person who commented on my review. Rescheduled on me again and my order ended up expiring. Had to repurchase and hire a delivery company in town to deliver. Pickup needs to figure something out or just end their company altogether. As of right now giving a 1star. Purchased a sectional off of big lots website and was scheduled for delivery on Tuesday March 16th, never showed. Left work early again the next day because a customer service guy named Zach said would be delivered Wednesday March 17th between 4-6. Today is Wednesday and no sectional. Chatted again with another customer service guy and he didn’t even answer my question if my couch was being delivered today or not and rescheduled for Saturday 12pm-5pm. If no sectional received that day updating my review and will find someone who will work with and deliver my 1,300 sectional in a timely manner and when they say it will be delivered 🙄

The worst customer service ever! Unprofessional, lazy, lied to me on multiple occasions. They scheduled me for a delivery window from 1000-1200, confirmed my delivery window the day before, I took off work and waited. At 1pm I messaged the on their chat app SEVEN TIMES before I finally got through and not disconnected because they refuse to answer their phone and was told, “sorry we can’t deliver it today”. Asked to talk with a manager and was “disconnected” from the app again. I would NEVER use them again and would warn anyone against using them. We ended up renting a U-Haul truck and picking it up ourselves.

I cannot give a more negative review than this place. We picked a window 12-2 and the window came and passed with no contact. Pickupnow has a chat option so we chatted with a rep who said they were working on an ETA and then disconnected me. I tried to call their support line and was dropped after waiting 45 min. I called back and waited another 45 min. Basically. This service sucks.

I bought a mattress in Miami today. Pickup Now said they'd deliver it at 6-8 PM. They just texted me saying my mattress has been delayed until 4 days later. I now have to sleep on the floor of my new apartment for 4 days. Thanks, Pickup Now!

The WORST! Do not use these people. They don't show up. Then I wait for TWO HOURS for their online chat (because there's not a phone number online to contact anyone) and I instantly get "disconnected." Hold please, I'm going to fight their charges on my credit card.

I was supposed to have a mattress delivered today between 6-8. Around 3:45, I received a call saying it would be delivered around 4:00. I explained that 4:00 was not convenient; I signed up for 6-8. No delivery was made; no one from the company contacted me. When I went online to chat, I waited for more than 2 hours. When it was my time in the queue, the connection was lost and I was placed number 9 in the queue again. I will communicate my concerns to the store that recommended this company. I will also take the steps necessary to get a refund.

If I could give negative 10 stars I would! Like most everyone else on this site, HORRIFIC service from Pickup Same Day Delivery Service! I ordered furniture from Big Lots on January 30th, by February 4th and after multiple rescheduled delivery dates from this company, (all canceled with no communication and ridiculous windows of scheduled delivery times that kept changing over and over) I was FINALLY called and told that the 95.00 service charge by Big Lots was "not enough to cover delivery of my order" because they didnt realize it was a 2 piece sectional, so then I was told I needed to pay 215.00 over the phone with my debit card RIGHT THEN as the first order "had to be canceled" and a new order needed to be created AND I would be receiving a refund for the original charge. NONE of that made sense to me and why I couldn't just pay the difference was even more mind blowing.. Trusting, I went ahead and paid the 215.00 as they held my furniture order as ransom, and GUESS WHAT? Its now February 23rd and no refund.. I have called REPEATEDLY to their 877 customer service line, tickets are created, managers are "not available" to speak to and no one calls me back. I contacted the Better Business Bureau in regards to this companies scam like practices. DO NOT USE THIS COMPANY! AND I WOULD NEVER RECOMMEND ORDERING SAME DAY DELIVERY IN BIG LOTS STORES OR THEIR WEBSITE because they use this corrupt company! Absolutely 100% HORRIBLE!

Worst customer service I have ever dealt with in my life. Ordered a table for Saturday, got a text it was cancelled. Reached out to their support, and they tell me it wasn't cancelled. I ask why I received a text if it wasn't. They don't know. I wait. Doesn't come. I call near the end of day, another person tells me it was in fact cancelled. I ask to reschedule for Sunday. It gets cancelled again. Both days it was cancelled due to "weather related reasons". Saturday and Sunday it was bright and sunny, and the store is 20 MINUTES AWAY FROM MY APARTMENT. Sunday I am told I cannot speak to a manager and one will have to reach out to me. They tell me I can reschedule for Monday from 10 to 12. It's now Monday, 12:19, nobody has reached out to me, I have not recieved any notifications, and I am stuck sitting on their Chat support, for someone to tell me where my table is. Steer far, FAR away from any company that uses this service. It's like they're awful on purpose. Truly mind blowing. Edit: A human being finally reached out to me and said that someone might make it out today. Just wow. Update: My order was cancelled for a third time. I had to reach out to someone to even find this out. Rep asks me if I want to reschedule. Offered to waive my delivery fee (which I notice only comes in the form of a gift card, that I will ONLY receive if the delivery is finished), so, I'm giving them one last try. Maybe one day this "Pick Up Same Delivery" will be able to drive this table 20 minutes from a pickup location to my apartment. Update: My delivery is scheduled for today from 5 to 9, eliminating any plans I would have for the fourth day in a row. I have not received a call from a manager. I reached out and sat on hold for 20 minutes and was told a manager was not available. Was explained something like "the manager has things that they need to take care of". They've made it very very clear that addressing customers are low on that to-do list. Update: I called for an update and they say that there are movers in my area, and they are planning to bring the table. 4:14 and a manager has not reached out to me. Nobody came. Nobody called. I'm done. Hope they go out of business. Final Update: I recieve an email Wednesday from Big Lots, saying my order is cancelled because it wasn't picked up. I call Pickup one last time and ask for a manager. Rep asks me if I wanted to reschedule. I ask for a manager. He leaves and comes back, states that a 12 oclock delivery has been scheduled, per someone there. I ask him how was it scheduled when I haven't given you my schedule? And my order was cancelled, how could there possibly be a delivery? He says "that's a good question". I again ask for a manager and he leaves again. I am told that the managers computer is down. And this somehow stops her from calling me. This was 9AM. It is now 3 PM. Still no call. I am now one hundred percent convinced this company is a scam and I was lied to this entire time. I call Big Lots online support, as this was an online order, and ask for a manager. I am told one will have to call me back, and that turn-around time is two days. I call in-store and explain the situation, and am told I am the first person that has tried to do delivery pick up with her store using the website, and that she has a local pick up business she uses, and that he charges similar for shipping. I tell her I want the table but I am not paying for shipping after everything I've dealt with. I am waiting on a call back from her. I am now waiting on THREE different manager callbacks. One for Pickup, one for Big Lots online, and one for Big Lots from the store. Over a table that's sitting 20 minutes away from my house. Update: Manager of store called me back very quickly and was understanding of my issue. I am told that there should be a free delivery of the table set at my apartment today, using a local delivery service. We will see if it makes it. Update: Delivery time rolled around. No table. I call. The manager that helped me is not in. I am informed by another manager that the delivery did not come because she forgot to call the delivery man. I tell her to cancel my order. She tries to talk to me about something and I tell her to stop talking and cancel my order and she hangs up. Never. Ever. Try to get something delivered from big lots. EVER.