Wyatt B.
ASK FOR JHAEL AND IVAN TO DELIVER!
Jhael and Ivan were amazing. They texted me at the start of my day to update me on the shipment and coordinate to make sure I would be available at our new home instead of showing up unannounced. They worked with me on a timeline to deliver and make sure everything went smoothly. Throughout the morning, I continued to receive texts from them letting me know their progress as they arrived at the facility to pick up the furniture. They let me know it was taking a little extra time since the most important part of our delivery, the Broyhill U-shaped sectional, was damaged when they received it. They worked with the Big Lots employees to ensure that they received a new, perfect and undamaged sectional to deliver. Upon arrival, they were incredibly friendly, asked plenty of questions to make sure that the couch ended up in the exact room and position we wanted and also was navigated through the house in a way we were happy and comfortable with. They were quick and diligent in getting the couch and other items in, ensuring that any extraneous garbage was cleaned up and that the house was left just as pristine as it was when they arrived. I had an amazing experience with my delivery today because of the professionalism and great work ethic of both Jhael and Ivan.


