PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

My wife and I ordered a couch for pick up with a delivery window of 2:00PM-6:00 PM. We received a text at 5:35 PM to indicate "delays in your area" and that we would be followed up with by a member of the delivery team. No text, email, call, nor delivery ever came. My wife and I were forced to take more than half a day off work (about 5 hours each) + 3.5 hours after our delivery timeframe, until the store closed at 9:30 PM and wait in a new, empty apartment before we finally gave up on our couch arriving that night. No follow up in the morning from anyone at PICKUP, either. Due to issues with this company, we ended up calling the store we bought our 1 small couch from every hour or two (like 5x) from to see if this "PICKUP" company, er, delivered their crew to grab said couch. Store staff politely checked every time. We obviously tried reaching PICKUP's "Responsive Support" during and after the alleged delivery window. "Off-the-charts customer service" was never there: multiple (7) attempts to connect online, by text and by phone to no avail; were actually HUNG UP on (but not till after opting to not to dial like 1 or something "take a survey after your call") after EACH of our calls (1:52 PM, 7:53 PM, 8:15 PM), EACH of which had us on hold only, EACH for over 20 minutes before the hang up. However, the kind robotic voice on the line consistently reminded us we had a "more than 2 minute wait" time, for over an hour altogether. PICKUP's delivery process and customer service are together a complete joke and you are better off renting a U-Haul yourself with a trusted friend than wasting your time and money on this horrible service. We want more than an apology for our recent PICKUP experience and the stress that this has caused. If they blame it on their contractors, that'll be wrong. PICKUP needs to ameliorate this systemic problem. We do not want something like this: Hi [INSERT PICKUP CUSTOMER NAME HERE], We're sorry to hear about your recent PICKUP experience. We also apologize for any stress this may have caused. We'll be reaching out directly to connect you with a Customer Success Supervisor to help solve this as soon as possible. Thank you.

They charged me twice for a delivery that never happened. No one showed up. I called customer service and was put on hold for 1 whole hour only to tell me they are unable to deliver.

Horrible would never refer this company to anyone! I schedule delivery for today between 2PM-6PM. They are suposedly arriving the store NOW. The time is now 5:47PM. This kind of service may work for hood but NOT for the financial district. I have already picked up a few items out of the items scheduled to be delivered. There has been minimal contact between the driver and I. Everytime we speak its a different story, the time keep's changing. At this point I want a refund.

So, purchased from HomeGoods. I then proceed to the app to schedule pickup. It says we will deliver between 2-4 today. How many Good Guys you need, I said 1. Because I can assist when the arrive at my home. As the app clearly states. I get a call at 3:25 saying we’re on our way to pick up the order from the store. The guy then says, you only ordered 1 good guy there’s 2 of us. I said ok, yes I only ordered 1, because I can assist when you arrive. The starts to give me a sob story about they will only pay one of us, and we’re coming up from Fayetteville. Ok, what does that have to do with me ordering 1 person to deliver. Then, I get a call from their office saying your 2 piece of furniture. An oversized chair and an ottoman will require 2 “Good Guys”. I picked both items up by myself in the store. I simply said charge the other guy and bring me by items. Smh I will never recommend these guys, and I’m a little disappointed that HomeGoods is promoting them.

Worst experience ever! They cancelled on me TWICE, had to figure out my own means of picking up my item. Still waiting on my refund for service I never received. Totally unresponsive.

If i could give them negative 15 stars i would. NOBODY in customer service ever calls back. They delivered broken furniture and i refused the delivery and they still left it at my house. It has been a complete nightmare getting it replaced and i still, over 3 weeks later have not received new furniture. I will never in my life recommend this place to anyone. I have been more than patient and they refuse to return my phone calls.

Paid $95 for next day delivery. Order was rescheduled for two days later between 6-8. Never heard a word from them. Called the furniture store to confirm that the furniture was never picked up by them. Cancelled and paid someone else to deliver.

Horrible! dont use them. I finally had to cancel my order through the credit card-it was scheduled for delivery multiple times all we got was the runaround.