PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I am SO glad I checked online to see their other reviews because I realized I am having the same problem everyone else is having. I took a day off work and waited 12 hours (9am-9pm) only to receive a text that my delivery would not be coming. Fine, no problem sometimes delays happen. They rescheduled me for next day (between 10am-2pm). I specifically called and asked if my delivery would be here and they said they were running on time today. I get a text an hour later telling me my delivery would not be here. This is unacceptable, people are wasting their time and money waiting for deliveries that don't come. I paid $95 for my delivery to be here the next day not to be rescheduled three different times!! Not to mention, it is a pain to figure out how to get the charge refunded. Most of the companies that use this service have no knowledge on how to return the charges or what's going on with the deliveries since it is 3rd party. I spent 3 hours on customer service between Pick Up Now and BigLots. Avoid at any cost.

I never recieved my package, the driver marked it as delivered, pickup refused to give me that drivers contact info, they can't refund me for my stolen items, only for the $30 same day delivery charge I paid for. This place is a joke and a scam.

If I could give 0 stars I would. This has to be the worst place to work and get a delivery from. I worked for the company as a DST agent and we had to take calls from angry customers, dispatch out orders and they make us fill out numerous spreadsheets with no real purpose behind them. Management all seem to be on some type of drugs harder than crack because they have no type of common knowledge of logistics. The customers will curse at you like they were raised by sailors, the hood guys act like small disobedient children that need spankings and the coworkers well I think most of them take naps. I had 1 coworker that I really enjoyed she was very helpful if a supervisor would not take a call she would take the call. If the good guy wanted to talk like a hood guy she would absolutely get on him about acting a fool. But other than that most of them sleep all day. I just ordered a sofa from big lots and found out pick up was the delivery company my order was rescheduled 4 times in 1 week. Now I honestly understand why we would get yelled at because no one absolutely no one was calling me. They send a generic text message (it’s a new thing because they used to make us call the customers) like why tf are you texting 2 hours after my window to say you have nobody. Like if y’all drivers hate the company just say that. The very last day they rescheduled my order the dst agent told me she would call big lord to hold my order. The next morning I get a call and a text from another agent (the one I liked) saying my order was cancelled by big lots due to a 3 day hold policy. So you mean to tell me y’all know the policy but kept rescheduling me? Now it’s been about 3 months and I’m still waiting on my refund from big lots

They don't even deserve one star. I scheduled a delivery with my bed order to arrive the day I moved. I checked in to make sure it was running on time and they told me it was. Later that day I checked again and they told me, no it isn't running on time and they need to reschedule my delivery. I was very upset because I needed a bed that day and invested in making it show up that day. They said the reschedule would have to be one week from now!!!!!

DO NOT USE THIS COMPANY!! YOU HAVE BEEN WARNED. Worst company to do business with ever. after being stood up twice for our pickup and delivery, no call no notice they just dont show. try to get a hold of someone, good luck, wait time at all times on the phone, is approx, 30 minutes, if they dont hang up on you. they are by far the worst out there, do not count on these people for anything. you have been warned good luck again the same reply from this company, they would like you to talk to them!! you couldnt talk with a human at this company if you had to!! forget it these people are the worse.. use someone else, wher you can speak to someone and can get a real commiment this company is a poor excuss of a company, and will be out of business soon enough, by their own hand

Poor Job Opportunity - Customer Service Representative - This job seemed too good to be true, at first of course. The pay grade was great for a customer service role(notice how I say CUSTOMER SERVICE ROLE. Not a Collections Customer Service role). The trainer seemed very nice and relatable. The manager would ask you how your day was. The CEO would acknowledge your presence. In my first week there were 2 meetings with the entire staff which led me to believe the staff actually cared about educating us on any changes or recent news in the company. The people you worked with were nice as well. It's unfortunate that nowhere in the training do they review the calls that you will endure on a day to day basis, and instead they run you through various spreadsheets for your first week of training. They fail to inform you that every call you get- you are at a high risk of getting screamed at or called degrading names by upset customers. Nowhere in the training is that told to you and you are at no point prepared for this environment. It is the same call environment as a Collections job. Even at that, a Collections opportunity would pay a lot better than $17-18 an hour. due to the abusive language you are enduring every minute of the day. The call volume fluctuates depending on if there is a promotional offer being advertised by one of the selected vendors. The fake personas all seem to fade later on in the job. When an emergency comes up, the management staff is not very accommodating at all. In fact, if you are sick/unable to make it into work, then you're better off calling in because they frown entirely upon working remote, even though more than half of the older employees still work from home. Really the only good thing about this job is that there is free lunch on Fridays. Even the managers hate their job. You can tell everyone there is miserable/burnt out from the overpowering stress and heavy workload. All of the systems need updating, the company's website is misleading to customers, the vendor's are just as clueless to the procedures we have set in place and we have to continue to educate them. They inform you of only getting 1 break throughout your entire day, which is illegal. There are some prejudice employees as well where you can tell they don't like you for your race. They will acknowledge everyone in the room, except you because of your race. Awful work/life balance. Take this job if you must, but don't stay long. If you think the customers have it bad, try being on the other side of the phone and not having a way to resolve the customer's matters and relaying excuses over and over to the customer causing more frustration. There is no manager available to take escalated calls as well. I don't see this company lasting very long with the kind of support they have. Pros Free Lunch Fridays. Cons Work/Life Balance. Poor Management Skills. Poor Work Enviroment. Nasty Customers. False Advertising.

Updated: Got a text on Saturday, 4/17 to have delivery of my furniture scheduled between 10am-2pm on Friday, 4/23. Great, took off work and waited at home. At 1pm I got a call saying they are short people and were never coming to my area that day. Not acceptable, they knew a week in advance this was on the schedule. But you know what, I get it, things happen so it was rescheduled for Monday, 4/26 between 10am-2pm. On 4/26, no call as of 12:30pm so I reach out...."When I look at your order me not being a dispatch agent I show that your order needs to be rescheduled for 04/28 or after". So now I took a wasted day off and my wife took a wasted day off and yet again we need to do the same for a possible new delivery date?? Nah, not good enough. So now I get a call promising that they can deliver on Tuesday, 4/27 between 2-6pm. Waiting around all day, yet again having to leave work. I contact the Chat service around 4:30pm and get a call back at 5pm stating they are at the store now picking it up and should be down within 1-2 hours since they were backed up. OK great, wasted my day, but finally getting the furniture right? Wrong...wrong, I sat around and contacted chat and called multiple times to be told at 8:30pm that they never picked up my furniture and now wouldn't be able to deliver until Thursday, 4/29 (sometime during the day, no appt window). No, I'm not taking yet another day off work to wait for furniture that should have been here. So it's moved to Saturday, May 1st (all day window again). Anyone want to contact me and take bets on if it shows up? If you buy from a company that uses them, cancel it and go somewhere else. Make the companies using them consider the loss of business and cancel their contracts.

Delayed THREE TIMES. First time, because it was too late in the day. Alright, I can accept that. Second time because there was too much traffic, okay understandable. Third time, the time that was supposed to be the second reschedule, was cancelled BECAUSE IT WAS RAINING? EXCUUUUUUSE ME? You mean to tell me you didn't look up if it was going to RAIN WHERE I LIVE before you decided to reschedule the $130+ delivery I paid for to that time?? Are you FOR REAL?