PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I would give them zero stars if allowed. I wish I would have read the reviews before I used them. This company is HORRIBLE! DO NOT use them. They gave me a time frame of 12-2. At 12:30 I get a text saying my order has been placed on hold. I checked my email and it said on hold because they were needing the dimensions and weight. (We gave the weight when the order was placed) I called the store. They said they have never been asked that before. They called the company, gave it to them and the company said they were on the way to pick up my stuff and were about to call me. An hour went by and I still had not heard from them. So my son-in-law and I decided to drive up to the store and just pick it up ourselves. My two son-in-laws came over to put the furniture together. If we continued to wait, for the furniture to be delivered, there would not have been enough time to put it together before they had to leave. They were not going to be able to come back for a couple of weeks. Then I received a text on the way to the store saying my delivery has been cancelled. That was fine, we were on our way to pick it up anyways. When I got to the store to talk to them, a guy walks up and says we are here to pick up a delivery order and he said my name. I told him I just got a text that says it was cancelled. The store guy told me to the call the regional manager before I did anything, to make sure they were not going to charge me. He called and handed me the phone to talk to him. The guy apologized and said he was so sorry this has happened and said he was quite embarrassed. He said please let us take care of this for you and make it up to you. I told him I had help at my house now to put everything together, would it be now? He assured me they were loading it then and I was the first stop. Shame on me for believing him. I decided ok, he was very nice and apologetic. They were already there to get the stuff and it was very heavy. So, my son-in-law and I leave. Low and behold, several hours pass and I still hear NOTHING, no furniture delivered yet. I am 15 minutes away from the store and they were loading it then when I left. When I went to the online chat person (because there is no way to talk to a live person) they told me because my order was cancelled, it was put back into the system and there is no delivery available. I said I never cancelled the order. I told them when I left the store, they were loading my furniture in the truck, and assured me I was first stop. They told me no one should have told me I would be first stop. I said it was regional manager. He said he was wrong in telling me that. POOR customer service, POOR EVERYTHING!!!!! DO NOT use them. They are full of lies and empty promisses

Not only was my furniture delivery delayed til the end of day when I’d scheduled it for early day, it was damaged during delivery but it has taken two months to get resolution for the damage. At first I was told it would be repaired or replaced, neither happened. It took weeks to get to that point. Then afterwards I was told I’d be issued a refund, which it’s still weeks later and I haven’t received it. The clerk I was dealing with was very slow to respond to my follow up correspondence. It has been a nightmare dealing with this company.

“Trust us or we make it right”...yeah right. No show, no call, no answer on my delivery date. No making it right yet either.

if i could give zero stars i absolutely would. “same day delivery” not even close. they keep rescheduling to pick up our couch from big lots the same day they are supposed to drop it off to us. if you ever think about using this company to help pick up furniture or do anything of the short i would seriously advise not to. there is a reason they have a low rating. now we have to pick it up on our own and we’re waiting on a $100 delivery charge we probably won’t get back. DO NOT USE THEIR SERVICES!!!!!

DO NOT USE THIS COMPANY. THEY USE PEOPLE THAT ARE LIKE UBBER OR POST MATES. THERE IS NO SCHUDLE .THEY LIED TO ME 5 TIMES. .......DO NO USE. REPORTING THEM TO BBB

This company deserves 0 star. After paying $140 for delivery, i lost a day at work because the time frame was 10am-2pm and waited until 10pm and never received the crib i bought from buybuy baby. This is a Waste of money and time. Never use pickup company.

horrible!!!! I would leave 0 stars if I could! It was my bad just to follow the store recommendation and to hire this company without reading reviews. If you need to have your order delivered just hire another company.Completely unprofessional and disrespectful company. Honestly i was surprised that this kind of service exists. My order never was fulfilled. Had to hire another company after wasting my weekend with this people.

Horrible company! Made a purchase at a store called “At Home”. Too bad ‘At Home’ decided to go with this lousy company for their deliveries. They are horrible. They’re also liars. You’re better off renting a uhaul truck and doing it yourself. This company is the worst!! They can’t even confirm if merchandise has been picked up from the store. I canceled the order. I will be sure to email all stores and have them NOT use this company. Hopefully, they will be out of business soon.