PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I wish there was a negative star option for this company. Home Goods recommended them for a $100 delivery of a kitchen island. Then PICKUP called and charged 4 times that quote. The delivery men came in trucks from electrical to plumbing so they weren't trained movers. They were suppose to deliver the island to the backyard but left it at my gate. When I called the supervisor I was told I would get a refund and she would help find movers who could finish the job. I never got the refund and I never heard from her again. Every call has taken at least 20 mins on hold for them to tell me someone would call back. I had to dispute the charge with my credit card company. Hall Brother Moving came out and did the job in 15 mins. I would not recommend this PICKUP to anyone! I hope HomeGoods and other companies take time to refer reputable, honest and reliable services.

I wrote a review yesterday as you can tell by my name. I am adding some info today (6/9/21). FIRST: There is a person that gave a 5 star review just 13 hrs before this update from me. That person is an employee of the company, fact. I actually felt bad for the owner of the this company strictly because she is a woman and I support women in business. I wrote to her directly and sent her a copy of my review. I said I was concerned for her and her company as 73% of reviews were horrendous and rightly so. The rave reviews were obviously written by employees. She wrote back and said she was horrified & going to look into it all and was very nice and very concerned....or so I thought. Last night the phone calls started, all from the same number they use. I mention this because it's the ONLY number and you'll get no true results. I did not answer my phone. Their voice msg said they were trying to reach me about "an attempted delivery LAST WEEK". It was not last week, it was 2 days ago & never Attempted. Red flag already. More calls. Then today, another call, this one from "Brandie" who identified herself as 'one of the escalation case managers' calling about that 'attempted delivery Last Week. She asked me to call her back, and guess what number she gave: the main number 800-560-2168, no extension, no nothing, so you'd end up with god knows who all over again. First off, my Non-delivery was not last week; they didn't do their homework; Next, they couldn't do anything about their mess with me as the store had cancelled my order due to PickUp NEVER bothering to pick up my order for the delivery. They know their window and blatently ignored it as you can see by so many others' reviews, I am positive that my email to the owner was passed off and all they were trying to do was cover over my review which has now been posted on 3 sites with more to come. They lie, just flat out lie to their 'customers'. One day, the stores that deal with them will smarten up and drop them forever. Might be a good idea to put the bug in their ears for their own sakes. PickUpNow shows they do the deliveries for: American Standard, AtHome, World Market, HomeGoods, HomeSense, ByeBye Baby, & Trane. You, as consumers, are now warned should you purchase from those stores and expect delivery. In the meantime, I sent another email to the owner and said to cease any further calls to me....of course 2 more came today.

This is the worst delivery service simply because they never even delivered the products. I purchased chairs and a table for outdoors from at home and they were scheduled to deliver only they cancelled the appointed day to deliver three times till the store cancelled the order because it was never picked up. So I repurchase the items only to have four different days cancelled again. After I called the company multiple times and they ensured me they had delivery men assigned and scheduled to deliver my order that day and they still cancelled the delivery and the store again cancelled the order because it was over a week and the times Hadn’t been picked up. This company is a scam. Not sure why they offer delivery service if they simply can’t deliver!!! And when you call them each person is dumber than the next or they simply lie and tell you that they promise you will recieve the order when they can’t deliver it!! Horrible these stores that use them should find a new delivery service.

If I could give these people zero stars I would. My god, avoid at all costs. Rent a UHaul and go pick up what you need it is far more worth the time and effort than dealing with this awful group. This is the problem with these 3rd party companies: They have literally no accountability to the customer, because their contract is with Big Lots, so they have absolutely no incentive to do anything for you. I’m still not sure this place isn’t just a front or something. Where to begin with this saga? Ordered an expensive large couch from Big Lots and paid almost $100 for “same day” delivery 4 days later. Ok, no problem if that’s what you have available. Well, it didn’t get delivered for 2 weeks and they randomly rescheduled it at least 5, yes FIVE TIMES. As if my partner and I just have all the time in the world to take off work and sit on our as*** all day for them to twiddle their thumbs and decide they don’t feel like picking it up today. When you ask what the issue is, they will just repeat “we are busy and have delays.” But they will string you along by providing more “windows” and failing to show up day after day. Why can’t they just be honest and admit they don’t have the staff or time or simple ability to do the task they are being paid for, literally the entire basis of their service? Beats me. The best part was when someone in customer service, during one of our roughly 15 conversations (at least ten of which were completely directionless and just resulted in employees repeating the same thing to us over and over) let it slip that their delivery window scheduled from 6pm-10pm actually “is almost always rescheduled to another time. Since the guys are starting to go home and stores are closing” .... I’m.... okay then WHY EVEN HAVE IT AS AN OPTION? They scheduled us in that window no less than 3 times, then, fully knowing they would not deliver it. And just pretended like they would. If you have been given this time window, call NOW and prepare to get nasty because they really won’t help you at all. Actually do not even bother with them. You will have more luck calling official Big Lots customer service to confirm they still are holding your item for you and then they will send you through a few departments until they get you to someone who can try to get through to PickUp Hell for you. The most we got after patiently waiting through the first 2 reschedules was -$25 off our fee. Ummm, how about the whole thing? No, only got the offer for a full refund after 3 or 4 reschedules I don’t even remember. Oh but they won’t give it back to you until the order is complete, either. They finally dropped it off today and flopped it on the floor and left. I have made so many online orders in my life and have never had issues like this with a company or their customer service. Shameful and suspect.

Ordered something from BigLots. Very informative of how the process was going, Item ready, Item picked up, driver on the way to your house. Items delivered. Only issue is the items were not delivered at all, two pots, the driver just drove by the house and never delivered them. This information was confirmed by doordash (who was hired to complete this delivery) on 5/8. Today, 6/4, almost a month later, I still don’t have my pots nor the money I paid for them. I have requested multiple callbacks, no one has called back, all I hear is that the claims are backed up. Not my problem, once again, you knew on day 1 that the items were not delivered, yet almost a month later I am out of the pots (no longer in stock at BigLots) and the money. Please don’t do business with this company, they do not stand behind their service

Ordered washer and dryer from Buckley Exchange 1 week ago for delivery today 06/03. Noone reached to me regarding any delivery. Talked to chat service which I talked to Eric, absolutely no acknowledgement of customer service and no apologizes on lack of communication. Went to Buckley exchange and talked to the service person who got hold of Rachel at chat line, they had no clue whats going on. No I have wasted my whole day waiting for item to be delivered. I was told by store service person, this is not the first time this has happened with this company. Their lack of communication and customer service is appalling. I hope DOD and exchange gets in touch with leadership and take care of veterans and active members who depend on time and punctuality along with communication. Happy to talk to any leadership if needed on both sides. Chandan Singh Day 2 Still have not received delivery, timeframe was 12-2. Reached out again via chat, was told dispatcher will call and inform. Nothing yet, on chat again and queue 1 and still no response. What a terrible company you are running disregard of your customer time. Really 2 days in a row any you cannot deliver on time DAY 3 Was rescheduled for today 06/05 from 10-12 after having multiple discussion with exchange. Guess what Surprise- NO DELIVERY TODAY TOO. None of the reps has reached to me from pickup regarding anything. Has been a hassle and I do not recommend anyone from this company. PLEASE AVOID AT ANY COST.

Placed an online order which PICKUP was supposed to deliver to me on 5/31. They didn't show up and called to say, sorry we can come on 6/2. Then, didn't show up AGAIN. I called and they said you're rescheduled, again. WHAT?? Had I not called, I wouldn't even have known they had no intention of fulfilling the delivery. HORRIBLE. Friendly phone reps but ZERO actual service. Avoid at all costs.

My delivery was set for Sunday, May 23rd and they keep rescheduling my delivery. They don't call you to advise they will not be making the delivery. This service is horrible and I am still waiting!!