PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Your driver brought me the wrong item. Then I called immediately to tell you this. I thought it was handled, but I had to spend my time and call back and argue my case 2 additional times the next day. Had to call Big Lots a second time and then your people basically told me it was the stores fault and I’d just have to pick it up myself. Angry at this point.. finally your people called the store and realized it was indeed your drivers fault as he walked in the store and just randomly chose an item off the shelf without checking in with anyone. All in all a very frustrating experience

My furniture was chipped, and movers just left it here and told us to contact customer service. Still unresolved. We were also left with all the boxes/garbage. Not worth $160 for unusable furniture and trash

This company sucks...they do not have their company together. My order got canceled because they took to long to pick up because they kept changing my delivery day. Which is crazy because I paid for same day delivery.

I just moved and I have no furniture, so I paid for a same-day delivery, 6 days ago. Every day I sit on the floor and wait by the phone until at the end of the day I get a call saying that my order needs to be rescheduled. Today, they told me to contact Big Lots and find a different method of delivery.

Worst EVER …..do not use Worst EVER …..do not use . Contracted by BIG LOTS. Store for same day …..now 2 days later. Still not here ….. it s like UBER the drivers get to pick and choose Brick NJ …..area service is terrible ….. customer phone service and chat are all BS …. String you along because no drivers taking requests 07/26. Update Contacted by a nice guy “Austin “ from PickUp within a day or two of original post as a result of post. Seemed interested and concerned offered some resolution said needed 3-4 days to process …….I Called them twice since (different reps) No satisfaction No follow up . Still waiting for “approval by accounting “ This company must be run out of someone’s garage or basement ….. pathetic poor service and follow up STAY AWAY DO NOT USE Update 7/30 Still no resolution. Yet to receive what I was promised for my trouble and aggravation. See other posts by another customer. AUSTIN promised …and did not deliver …yet just like the company….

It's been almost 1 month. They never gave me a refund or credit as promised! Austin was quick to call me after leaving them a review here. This company is a Joke. Perhaps another bad one will do the trick? I Will be filing a complaint with BBB later today.

I scheduled for a pick up at HOMEGOODS on Friday 7/16/21, time frame between 10 am - 2:00 pm. After waiting the whole morning I had to call Customer Service more than two times and was told that the pick up was delayed to next time frame between 3:00 pm - 7:00 pm. Right after the phone call a text was sent to my cell phone saying that the order was cancelled! I called immediately and luckily had the manager answer my call. She had to check with the agent who previously talked to me and found out that the text of cancellation was sent to me by error. Both the manager and the agent promised to follow my case carefully to make sure that my pick up would be delivered in the afternoon before the end of the day. Close to 7:00 pm I had to call again, it was the same bad news of delay. They rescheduled to the next day Saturday 7/17/21, time frame 10 am - 2:00 pm. But the same problem happened, no pick up processed, pushed back to time frame 3:00 pm - 7:00 pm. Past 7:00 pm no driver called, same problem repeated just like on Friday. When calling Customer Service it always took forever to talk to agent. This is a highly unreliable service, I am reporting this company to Better Business Bureau and contact the stores to discontinue PICKUP service.

Unfortunately, I purchased an item from a retailer who suggest I use the "Pickupnow" delivery service. The cashier stated "Sme-Day Delivery" and so you can imagine the joy of knowing that. So, I called and placed an order for pickup and delivery, paid the fee and scheduled the delivery (Friday July 16). Then I was told I couldn't get it by Friday, that Saturday would be a better day, so I agreed and then Saturday July 17 came and no delivery. I then called Pickupnow deliver driver who told me that it would now be Monday and that even that was no guarantee, so I told him sense there is no guarantee, maybe I'll get my item sometime before Jesus comes back. We shall see said the blind man. I wont be using this service anytime soon, that I can guarantee.