PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I paid for same day delivery yesterday. Was told they were running late and would be there closer to the end of day window. Then a few hours later I get a text saying they can’t deliver and I have to reschedule. So I get it rescheduled for today 10-2pm. I get a call that now I’m being changed to an all day delivery window but there’s a change it won’t come today. I call because I want to see what’s going on. I’m told they don't have many drivers online to take deliveries but I’ll get a call back with an update (this guy was at least nice and helpful). Just got the call and there are still no drivers tagged for my order. I don’t see how you accept deliveries if you don’t have the staff to get it done. Now the Father’s Day gift for my husband has a really good chance of not being here in time. Absolute waste of time and terrible business practice. I’m hoping to get it today but extremely doubtful. Update: I’m not getting the delivery and they hope they can deliver it Monday. If I ever see this company as a third party delivery service I will cancel the order from anywhere. This is absolute trash service. They take order when they’re already behind and don’t have enough contracted delivery drivers to deliver.

DONT EVER USE THEM UNLESS YOU LIKE YOUR FURNITURE DUMPED IN DRIVEWAY AT 7:30 PM AND WATCH THEM SPEED AWAY.

I would love to not even give any stars. They were very unprofessional and unreliable. My scheduled delivery did not come on 4 separate occasions as promised. There was no communication to me when the deliveries were not coming instead I had to sit and waste my time even taking off work on several occasions. I will never use this so called delivery service again!

Never on time. This company can't be trusted for timely delivery. The customer service is obsolete.

I would leave zero stars if I could. I was originally contacted by your service after setting up a delivery for a glider (recliner) on Saturday June 4th. The initial delivery window was between 2 and 6 PM. the email I received said the window needed to be extended to 8 pm as you were struggling to find drivers. A few hours later I was contacted again and told that there were no drivers for my area available and that you would have to reschedule my delivery for a later date. I was shocked when the customer service representative said that The soonest available time that would be CONVENIENT FOR THE DRIVER would be a week later. When planning for a new baby in the house, schedule matters a lot. My wife and I had plans the following weekend so it was a very inconvenient date. After talking to the staff at buybuy baby, who also got the same response from your sales associates, the conclusion was that the delivery would in fact have to be delayed a week because it was an inconvenience to your drivers. The delivery was scheduled for today June 11 between 10 am and 2 PM. I received a phone call around 1 PM informing me that, yet again your service was struggling to find drivers. I called the store manager Janice at buybuy baby, who is a phenomenal Advocate for her customers and she took up the mantle of rectifying your failure. After Janice’s “ pleaded” with one of your delivery Drivers, one of them finally agreed to deliver the piece. It was delivered after 5 PM. Our Delivery person Youssef did excellent job delivering The glider, setting it up in a timely manner and Be respectful of our home in my time. He shouldn’t in no way be reprimanded for anything. This complaint is not about the driver or the delivery people, it’s about your company failing to appreciate that when you set up a guaranteed delivery, that means that you stay good to your word and make that guarantee happen. you have failed in your single purpose to make deliveries on behalf of your customer buy buy baby(of whom I’m a customer). Your sales representatives did nothing to go out of their way, even after I explicitly asked, to try harder or reschedule another delivery. In fact, the only thing they did was shift the blame elsewhere. If it wasn’t for Janice, I’m convinced your sales staff Would have given me the same run around they did the first time and told me that ‘unfortunately no drivers were available’. As it turns out this is also a lie, because there are plenty of drivers available, but they have the choice of where they want to deliver. Which means that I was discriminated against based on my location. Multiple drivers confirmed this with Janice. They told her that there was no incentive for them to take a delivery very far away, when they could just as easily deliver closer to the store. Your business model is a failure with respect providing Reliable delivery to customers. It’s absurd for your customer service staff to use “the next time it’s convenient for the drivers is….” is there explanation for why you won’t be making good on your commitment. providing excellent customer service Is clearly not in your business statement . My ultimate hope is that your company is deemed unnecessary to this process as the only thing you’ve done is provide a layer of abstraction that causes confusion, Injects misinformation into the delivery process and removes any accountability For taking care of the customer. Your entire business and staff could be replaced with a smart phone app. That would cause less confusion. As a response to the cold and unhelpful customer service I received from your company and the overall apathy from your staff, I will be contacting the corporate business office for buy-buy baby and persuading them to remove you as a vendor of middlemen schedulers of delivery services, because the one job you’ve had to do was done in what may be the worst way possible.

Continually reschedules without ever actually showing up. I purchased an item for same day delivery. The driver called and stated he’d be there but he would be late. No problem. Never showed up. They reached out and apologized for missing the delivery window and rescheduled for the following day. I stated I’d be here all day and also cleared them to simply leave the package. And I heard nothing from them all day. No delivery. Last night I get an email from them once again apologizing that they missed the delivery window. They asked to reschedule again, now two days out. This is a vacation home. I won’t be here. I could stay another day but at this point I have little confidence they’d actually show. Unfortunately they pair up with large companies so most people won’t see this until their delivery has also been missed. I can’t wait for their generic response about how they’ll improve though. That heartfelt internet apology is just as good as getting my item delivered in a reasonable amount of time.

My son had to assist with the delivery even though there was another worker present from the company. I tried to get problem resolved with company customer service but it is terrible. I wish I had read the reviews first before purchasing item from Big Lots.

I have called multiple times and gotten nowhere. I suggest you find another line of work because there is no way you guys stay in business. I called a total of 5 times and two chat sessions to get a delivery ETA and got nowhere.