PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I ordered thousands of dollars worth of furniture I was told it was same day delivery. I waited the times and was told they couldn’t make it they have to reschedule for five days later on the 5th day waiting all day again received a message stating they were switching again I was told I was the last delivery I waited up till 10pm the next morning I realized they still were not coming called again and was told they couldn’t come today either now the 7th day I have to wait till the next day and that is not guaranteed either, This is so false advertising and a disgusting way to run a “ business “ The place I ordered my furniture from set the delivery up. ZERO stars. This is the 2nd time the store I went to used this company the 1st time they were at my home hours later! that’s professional, that’s how you honor your business and show respect to customers. I asked for a manager and was told “there is no manager “ that they never had me on delivery because they didn’t have anyone to bring it, but tomorrow they will. So the record messages they send back confirm the bold face lie the gentleman told me when I called last night 7/14/22 that I was the last delivery when in fact never was I the last order at all. Will pray my furniture comes tomorrow like they said AGAIN!!! From 2/6pm. UPDATE: a gentleman reached out to say they were very sorry they couldn’t deliver my furniture on the 15th and would be the 16th. They did honor the refund of my delivery fee my order did finally come on the 16 th They literally DROPPED my dinning room set off the truck one driver attempted to roll my dining room set up my front porch steps as his co worker could not or did not want to assist him. My father, nephew and daughter watched in disbelief asking them if they knew what they were recklessly dropping they answered “no” . Needless to say my dining room set was completely damaged. All I could do was laugh till I cried I couldn’t believe what they purposely did. Maybe because of this review? Maybe because I complained ? my same day delivery was a week late who knows !! I was promised I would be made whole and a sincere apology was given and I believe the gentleman Austin who show deep concern and sincere condolences once I file a damage claim I pray they honor making me whole because now I have a dining room set sitting in my dining room damaged It was a beautiful piece of furniture my children and I have been experiencing a extremely difficult life and this would be the 1st set we could all sit and eat together in 8 years. So the pain is beyond this damaged set. You crushed a family as well.

Horrible!! Do not use this delivery service avoid it at all costs. My delivery was rescheduled multiple times with my window extended from 4 hours to 10 hours. Company couldn't confirm when my delivery was coming. I still haven't received my delivery and I've been rescheduled twice!! I asked them for a refund but the representative told me to call the store I got the furniture from and ask them for a refund. I was able to get half of my delivery fees refunded by the store I bought my furniture from. Terrible business. If I could give a zero I would. By the way, the furniture I need is for my nursery and my baby is due in 10 days! UPDATE: I was rescheduled yet again for the 5th or 6th time (totally lost count)! The store manager where I bought my furniture from personally delivered my item for me in his own truck so I could have it before my baby gets here in less than a week. PICKUP is a JOKE and their generic apology is laughable.

I ordered my furniture yesterday afternoon. I was told my delivery would be delivered today 07/08/2022 by 8 pm. I was informed a driver couldn’t be dispatched. The person who called was very hard to understand and did not have any sense of sincerity as to the complication that my order is now being moved to Monday. Same day shipping….. Friday, Saturday, Sunday and Monday. For the 180 extra dollars I spent for this service, this issue apparently does not refund any amount of my fee unless I go to pick the furniture up. So I’ll be renting a moving truck for 50 bucks and do it myself to now save $130.

Horrible company! We scheduled a table to be delivered on Friday. My husaband took off work at 12 to be at the house for the delivery. They called to say they were delayed and wouldn’t be here until 8pm. We had to cancel our evening plans to ensure we were home when the table was delivered. They cancelled at 7:30pm. Said they’d have to reschedule for Sunday and even then they couldn’t make any promises. They’ve already taken our money, so essentially they are thieves. Please don’t use this service. Definitely not worth your time or money.

Ordered an item from Big Lots and this same day delivery was an option so I chose it. Well they scheduled my delivery actually 3 days later. Waited all day and was told they were unable to deliver so rescheduled it for 3 days later. And again, delivery canceled at the end of day. Now it’s been rescheduled again to come next Monday (today is Friday). I asked the rep what would happen if it was canceled again and she just said, well I hope it doesn’t. That was all. No real help. Highly dissatisfied!

This service gave me a delivery window of 6am-10am, no one came or called. I called customer service many times but they said they had to call a dispatcher and would call me back, they never did. I waited all day. Finally I received a text at 1pm saying my delivery window was 2-6pm now. At 6pm, no delivery. I called again and was told the same thing. I had to call the store (Pottery Barn) to get any info (such as it had not been picked up yet). At 6pm I received a call from the driver that he was on his way. At 7:30 pm he then said he was at the store. They finally arrived around 8:30-9pm and then said they couldn’t get the sofa down the stairs so they would only leave it on the deck. I was able to move the sofa myself. Terrible experience. No real communication with customers. Useless customer service.

They promise same day delivery and then they don’t make it same day yet offer no compensation for not delivering when they said they would. They were given over 24 hour notice of my Building restrictions and still could not deliver in time. Will be filing a charge back as they lied. Then called and spoke to a rude supervisor

I ordered from Big Lots and they use PICKUP as a delivery service. Despite me making 100% certain the correct apartment number was on address line 2 of my Big Lots order, the receipt from PICKUP did not have this info and i NEVER received my order.