Amanda H.
Pickup Saga Part 3 and Final - Stay very far away!
Well, my final review of Pickup Now. (Number 3 and it just keeps getting worse). I think it should be called Pickup Never. So, on the 4th reschedule date I was finally called by a very nice driver. I was originally told by customer service (Joanna) that she would reschedule the delivery between 6 and 7. I received the text confirmation and it said 6 to 10. I really wanted the merchandise so I said nothing. After receiving the driver’s call, I received a few hours later a text from Pickup stating my delivery would be delayed or have to be rescheduled. That would be the 5th reschedule. At this point I was in tears. I reached out to the driver and he said he was still delivering but was now concerned that he wouldn’t make it to the store in time to get my stuff before they closed. At this point I knew he’d never get to my home before 10 pm because he told me he had other deliveries before mine. So, after everything they put me through, and being told that management was involved to assure my delivery (lie), the best Pickup could do apparently was to have my delivery be likely the LAST delivery as well as very late tonight. I thought after 10, when promised before 7, was late. It apparently never occurred to Pickup that perhaps after what they put me through, I should be first on the list. Nope, clearly not. I reached out again to customer service (a nice rep named Wesley who actually was the first person at Pickup or At Home who actually cared and tried to help). Oh, I got a call earlier from Austin, who was going to handle my situation “personally” (lie), After Wesley kept trying to help, but he finally said he was directed that the only thing Pickup could do was to “open a ticket,” I finally got smart enough to cancel the delivery and the order from At Home. I won’t be shopping there again (they did nothing to help either but say I’m sorry a lot and refund the delivery). Moral of the story - if you shop at a store that uses Pickup Now, you may never see your merchandise. Their systems don’t work, their customer service reps (except Wesley) don’t care and their Management lies. I do feel badly for the driver. He rushed to try to get my stuff but I didn’t even know if it would still be in stock since Pickup delayed delivery for 5 days from the date of my order. Stay away. Stay very far away.