PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

This company SUCKS. Straight up SUCKS. Do not use them. I ordered same day delivery on Friday, and they didn’t deliver. They gave an 8am-8pm window on Saturday, and yet again the sofa I ordered wasn’t delivered. They called and gave a delivery window from 10am-2pm for Sunday. Then at 11am on Sunday it said the delivery was delayed and they placed me back on an 8am-8pm window. I tried calling customer service and THEYRE CLOSED. I paid $100 for same day delivery AND I took a day and a half off work to ensure someone was home for delivery. Just an absolute dreadful company with poor customer service beyond anything I’ve ever experienced before. UPDATE: It is now Monday, November 28th and the delivery still has not occurred. Customer service called me last night and ASSURED me the sofa would be delivered this morning, and around 20 minutes ago I received a text stating that they’re experiencing delays. PickUp sucks. Plain and simple and BigLots should be absolutely ASHAMED to be partnered with them. BigLots has lost my business permanently due to the incompetence their partners over at PickUp has displayed for the several days.

Still haven't received my furniture from Big Lots! Paid extra to have it delivered asap in time for thanksgiving. No delivery yet and its after the date promised. The day it was promised i waited, was notified at 8 pm not coming. Next day waited, no delivery. If you cant do it, say so. Very poor service.

If I could give 0 starts I would. Purchased furniture yesterday afternoon online and scheduled delivery today after 5 since I had work. First driver had to cancel because no helper and then no one else contacted me. 7:54 pm they rescheduled my delivery for tomorrow and I would have never known if I hadn’t called myself and waited to speak to someone. I have family arriving tomorrow for the holidays and no living room furniture. so far this has been a horrible experience.

This is the worst service I’ve had the displeasure of paying for. I’ve been rescheduled twice now after taking off work and keep getting the same canned excuses (and blatant lies) from their shady support team. My situation is identical to others that have posted—they claim there are delays, then miss the delivery window and reschedule you again. Shady business practices backed by a failed business model. I called my local store and they claimed I should just cancel the order and the store would find a local delivery company to guarantee delivery…they said this company is a complete joke. I wouldn’t recommend PICKUP to anyone!!

This company is incompetent. They partner with furniture stores and then don't have trucks large enough to move the product. Then they reschedule you twice because they can't get a driver who is able to move your furniture. You would think they would know after the first attempt.

They suck! Placed an online same day delivery with Big Lots for $99 3 days later and still awaiting delivery. They just keep scheduling 4 hour block for tomorrow and that day never comes. Waiting longer and longer for one item to arrive. Won’t ever buy from anyone who uses this company to deliver again. Nothing gets done!

Extremely worst customer service. I ordered from BigLots for the same day delivery and its been 4 days that I have been waiting for the delivery. All they tell me is that they are investigating and just wasting my time.

One word. Awful. They can’t deliver in the delivery window they assign and they’ll keep pushing out the delivery. Big lots partners with them and they offer same day delivery, well guess what? Total BS.