PhysgunReviews of physgun.com

Response from PhysgunJan 19, 2025

Hey Nate, apologies about the delayed reply unfortunately it was outside of our office hours but we're glad we were able to get to you the next day :) We're constantly working to improve our customer response time, and we hope to have a 24/7 team fully onboarded possibly within the end of this year. Thank you for your constructive feedback!

Response from PhysgunJan 13, 2025

Hey Jimbo Phisher. It is clearly obvious you are creating new accounts in an attempt to review bomb, it's truly unfortunate to see this I will admit. However just to clarify, these addons are straight from the source over at gmodstore. They are 1:1 if you were to buy them straight from the store or use the included ones from Physgun. No one has ever called you names Jimbo, it has been quite the opposite, again I do not appreciate you insulting my team. And as always, if you still need support you may create a ticket at anytime, but as always we do ask that you be respectful to our team.

Response from PhysgunJan 13, 2025

Hey Jimbo. First of all, you got a response within 1 minute (Tuesday 17th December 2024 at 20:25, and we replied: Tuesday 17th December 2024 at 20:26) your next tickets received a delayed response due to you harassing our team members. However despite your appalling attitude we still offered to provide you full support under the condition you stop berating and insulting our team. The addons you contacted us about do work and are still maintained by the original developers, we simply provide support and a one-click install. The issue you faced was due to a prerequisite missing (which was fixed in the first response). As for the refund we do have a 72 hour refund policy, your service has been active since December 2024, this falls completely out of our refund policy. I wish this could have been handled in a much more mature and respectful way. However despite all of this if you still need help with your addons, you can reach out to us like always, just please be respectful to our team. They work hard to provide a quality hosting experience to everyone, and I do not appreciate you berating them.

Response from PhysgunMay 12, 2025

Tronus, Thank you so much for the review! Happy to hear that you are enjoying our services. If you need anything, feel free to reach out via a support ticket. :) Thanks, Physgun Management

Response from PhysgunMar 18, 2025

Hey Eddie, Apologies to hear about your experience, I can assure you no one was gaslit, we kept communications open and loud for all of our customers relating to the catastrophic upstream issues which caused us to be routed to KC temporarily. Our Chicago location has not been routed to KC for a long time now and has even noticed a slight decrease in latency due to our upstream provider moving locations. To give a bit of context; the KC re-route was unfortunately done by our upstream provider as they migrated all of their protection PoPs to new datacenters, this was something completely out of our control which is why we have started development on our "Onsite Protection Suite". Which will allow us to route onto our own network stack in the unlikely event the upstream provider experiences catastrophic downtime. Please do reach out to us if you need any questions or concerns answered. Thank you, we value your concerns and complaints greatly as they allow us to continue to grow and outperform.

Response from PhysgunMay 12, 2025

Schon, Thank you so much for the review! Happy to hear that you are enjoying our services. If you need anything, feel free to reach out via a support ticket. :) Thanks, Physgun Management

Response from PhysgunMay 12, 2025

Noroi, Thank you so much for the review! Happy to hear that you are enjoying our services. If you need anything, feel free to reach out via a support ticket. :) Thanks, Physgun Management

Response from PhysgunJun 1, 2024

Hi, It doesn't look like you are a customer. Have the server owner open up a ticket so we can see if the issue is on our end.