PhysgunReviews of physgun.com

Response from PhysgunOct 18, 2026

Hello, Thank you for taking the time to share your feedback. We really do appreciate it, and reviews like this help us make sure we’re delivering the experience our customers deserve. I’m sorry to hear you’ve come away from this frustrated, especially with your launch coming up. I’ve personally gone through your support tickets, and I can see our team acted in good faith and did what was asked of them. They confirmed Isle-VOIP is supported on our Linux servers, installed the plugin library and launch script on your server, and confirmed both were in place when you asked us to check, all within a day of your request. Isle-VOIP is a third-party mod, so some of the remaining setup steps live on their side and are covered in their Linux guide, which we shared in your ticket. That said, I know proximity VOIP is a big part of what you’re building, and it’s not fully working for you yet. That matters to us, and I’d genuinely love the opportunity to help you get it over the line. Your ticket is still open, and I’d be happy to personally take a look. Feel free to reply there, or shoot me an email at [email protected], and I’ll make sure we get this sorted for you. Thanks again for your feedback, and I really do hope to hear from you soon. Thanks, William McGlynn President of Infraly, LLC DBA Physgun

Response from PhysgunMay 10, 2026

Hello, Thank you for taking the time to share your feedback, as we really do appreciate it, and reviews like this help us make sure we're delivering the experience our customers deserve. What you've described is genuinely not how we like to run things around here, and if this is something that happened on your account, we would absolutely love the opportunity to make it right for you. We'd really like to dig into this, but unfortunately, the name on the review doesn't match any client account we have on file, so we're having a hard time tracking down your tickets to investigate. We also reached out through Trustpilot to ask for a few more details so we could help, but no response was received, which has left us in a bit of a bind on our end. A quick note to provide clarification: all of our support runs through tickets at billing.physgun.com, which is where our support team lives and works. Our Discord is more of a community hangout for our customers and fans to chat with each other – the folks you see active there aren't necessarily on the support team, so activity over there doesn't really reflect what's happening with tickets behind the scenes. That said, I'd genuinely love to hear from you and get this sorted. Please feel free to reach out to me directly. You can open a ticket at billing.physgun.com and address it to me, or shoot me an email at [email protected] with the email on your account, and I'll personally take a look and make sure we get this resolved for you and make it right! Thanks again for your feedback, and I really do hope to hear from you soon. Thanks, William McGlynn President of Infraly, LLC DBA Physgun

Response from PhysgunNov 13, 2025

Hey Riby, I checked your tickets and all of them were responded to relatively quickly and we answered all your questions will full context and explanations. I'm sorry you feel that the support you were given was terrible, if you have any extra concerns we're always open to hearing them from you directly, feel free to open a ticket anytime.

Response from PhysgunOct 7, 2025

Hey Jack, apologies about the issues unfortunately the game hosting industry as a whole is being hit by a record-breaking botnet. Almost all game server providers are experiencing the same issues. 2 days ago we switched our network upstream and so far have tanked over 17Tbps of attacks without issue, but ISP congestion around the area unfortunately seems to still be causing slight lag spikes. We're working with transit providers (such as Verizon, ATT, Comcast) to make better changes to the routes you take to your server to prevent congestion. I can divulge extra information in a ticket if you would like to reach back out to us :)

Response from PhysgunJan 13, 2025

Hey Jimbo Phisher. It is clearly obvious you are creating new accounts in an attempt to review bomb, it's truly unfortunate to see this I will admit. However just to clarify, these addons are straight from the source over at gmodstore. They are 1:1 if you were to buy them straight from the store or use the included ones from Physgun. No one has ever called you names Jimbo, it has been quite the opposite, again I do not appreciate you insulting my team. And as always, if you still need support you may create a ticket at anytime, but as always we do ask that you be respectful to our team.

Response from PhysgunJan 13, 2025

Hey Jimbo. First of all, you got a response within 1 minute (Tuesday 17th December 2024 at 20:25, and we replied: Tuesday 17th December 2024 at 20:26) your next tickets received a delayed response due to you harassing our team members. However despite your appalling attitude we still offered to provide you full support under the condition you stop berating and insulting our team. The addons you contacted us about do work and are still maintained by the original developers, we simply provide support and a one-click install. The issue you faced was due to a prerequisite missing (which was fixed in the first response). As for the refund we do have a 72 hour refund policy, your service has been active since December 2024, this falls completely out of our refund policy. I wish this could have been handled in a much more mature and respectful way. However despite all of this if you still need help with your addons, you can reach out to us like always, just please be respectful to our team. They work hard to provide a quality hosting experience to everyone, and I do not appreciate you berating them.

Response from PhysgunJun 1, 2024

Hi, It doesn't look like you are a customer. Have the server owner open up a ticket so we can see if the issue is on our end.