Phone2Reviews of phone2.io

Initial set-up was fast and easy. Company responded quickly. Porting a number was a bit expensive, but it worked seamlessly. User interface takes getting used to, but it is still better than Skype.

On my pc its all good, but on my iphone, when I recieved a call always get cut off. same if I call on my cell, usually I get cut off. I wish this is taken care. thanks

Phone2 / Phone2.io review Be very careful with this service. They advertise that their numbers work for two-factor authentication with banks, but in practice this is misleading. In my case, they did receive an initial verification text from Bank of America when changing a phone number, but Bank of America will not send authorization or security codes to a VoIP number for live account verification. That makes the service unusable for its intended purpose. When I requested a refund, it was denied. Phone2 claimed “proof of service” based only on the initial verification text, which is not the same as full 2FA access. This distinction was not made clear before purchase. Bottom line: the service may receive some SMS messages, but it does not reliably work for banking or secure 2FA, and refunds appear difficult or impossible once you pay.

Misinformation on website. 30 day no questions asked risk free guarantee is false. They ask too many questions to refuse returning the money back. Sometimes customers want to try the interface or trail before committing and Phone2 doesn’t let you do that without forking over one month of payment. Customer service argues with you and misinformation on website. Not a trustworthy company with what’s listed on their homepage.

The customer service was great figuring out my problem (that I created). They responded quickly and politely.

I am very satisfied, it is a quick process to sign up and get on the app to make the calls. Chat with live agent is great, so if you need to have your questions answered in regards to the account and all.

My line got cut because of a payment failure. I was able to update my payment info and their customer service rep confirmed it, charged my card and my account was restored within minutes. They have reliable & fast customer service.

What a horrible company. I made the purchase and tried to test it for the first time. It didn't work when I tried to call it from Europe. I thought it is clearly a mistake because while I can understand not being able to make long distance calls, receiving them should not be an issue. How wrong I was. Their support, if you can call it that, stated it wouldn't work for me. This means anyone calling from outside their area won't get through which is of course concerns me because it makes it look like I'm not a proper business. So I thought failed attempt, it won't work for me, so I'll ask for a refund. Nope. They don't give refunds. Even though they can't offer me the service I want, they just took my money with no apology. I've now had to lick my wounds and consider that money gone, but I took it upon myself to warn the world of what a crappy little company this is. Use a company like Sonetel instead, their services actually work and they've been great.