PhomemoReviews of phomemo.com

Response from PhomemoJul 24, 2026

Dear Customer, We sincerely regret the negative experience and misunderstanding. To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature. Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features. You likely used a paid feature, which is why you were prompted for a subscription before printing. If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge. Thank you for your patience and understanding. Sincerely, Phomemo Customer Support Team

Response from PhomemoJul 24, 2026

Dear Customer, We sincerely regret the negative experience and misunderstanding. To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature. Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features. You likely used a paid feature, which is why you were prompted for a subscription before printing. Thank you for your patience and understanding. Sincerely, Phomemo Customer Support Team

Response from PhomemoJul 24, 2026

Gentile cliente, ci scusiamo sinceramente per la pessima esperienza che hai avuto con le stampanti Phomemo M832 e M834, per i problemi della batteria non ricaricabile, la scarsa qualità di stampa e l’assistenza non risolutiva tramite email. Comprendiamo perfettamente la tua delusione, soprattutto trattandosi della prima recensione negativa che lasci su un prodotto. Per poterti aiutare a risolvere velocemente la situazione, abbiamo bisogno di verificare alcuni dettagli. Molti casi simili derivano dall’utilizzo di cavi o caricabatterie incompatibili, motivo per cui la batteria non va in carica. Potresti gentilmente inviarci: Il numero d’ordine dei due dispositivi; Foto o brevi video che mostrino il problema della batteria a 0% non caricata e la bassa qualità di stampa della M834; Una volta ricevuti tutti i materiali, analizzeremo subito il guasto e ti proporremo una soluzione definitiva. Prenderemo seriamente anche la tua segnalazione sul servizio assistenza per migliorarlo notevolmente. Cordiali saluti Phomemo Servizio Clienti

Response from PhomemoJul 24, 2026

Sehr geehrter Kunde, es tut mir außerordentlich leid über die unangenehme Situation und Ihre große Enttäuschung bezüglich der beantragten Bestelländerung. Wir bestätigen, dass unser Kundenservice niemals absichtlich Anfragen unbeantwortet lässt. Bitte prüfen Sie einmal Ihren Spam- bzw. Junk-E-Mail-Ordner, oft landen unsere Antworten dort versehentlich. Um Ihren Fall umgehend vollständig zu klären – weder wurde die angepasste Sendung versandt noch eine Rückerstattung veranlasst – teilen Sie uns bitte Ihre Bestellnummer mit. Wir nehmen uns sofort Ihrer Angelegenheit an, klären die Zahlungsdifferenz von 7 US-Dollar, die bereits abgebuchte Summe und vereinbaren mit Ihnen eine endgültige Lösung. Vielen Dank für Ihre Geduld. Mit freundlichen Grüßen Phomemo

Response from PhomemoJul 24, 2026

Dear customer, We are truly sorry to bring you such a terrible experience. We would like to help you troubleshoot and resolve this issue effectively. Could you please provide your order number, the specific printer model, as well as photos or short videos showing the printing failure and paper jamming/abnormal output? We will check whether it is a defective unit and offer a proper after-sales solution such as replacement or refund right away. Your valuable feedback will also be fully recorded for our product and customer service optimization. Thank you for giving us a chance to make it right for you. Best regards Phomemo

Response from PhomemoJul 24, 2026

Kære kunde, Vi beklager oprigtigt den negative oplevelse og misforståelsen. For fortsat at kunne tilbyde skabeloner af højere kvalitet og mere varierede muligheder, og for at beskytte vores designteams kreative rettigheder, har vi tilføjet funktionen Exquisite Membership. Medlemskabsfunktioner er identificeret med en diamant eller krone i øverste venstre eller højre hjørne af skrifttypen eller ikonet. Hver app har sin egen unikke identifikator. Du kan vælge gratis skrifttyper eller ikoner uden denne identifikator. Vores app tilbyder mange gratis funktioner. Du har sandsynligvis brugt en betalt funktion, hvilket er grunden til, at du blev bedt om at abonnere, før du udskrev. Hvis du stadig har spørgsmål om, hvordan du bruger de gratis funktioner, bedes du kontakte os og fortælle os din printermodel, så vi kan give dig detaljerede, trinvise instruktioner om, hvordan du bruger vores app gratis. Tak for din tålmodighed og forståelse. Med venlig hilsen, Phomemos kundesupportteam