PhomemoReviews of phomemo.com

Response from PhomemoAug 12, 2026

Dear Customer, We are truly sorry to hear about your unpleasant experience with the 3‑day free‑trial subscription and the $29.99 instant charge. We understand how frustrating this situation is for you, especially since you like our printers and thermal paper. You can cancel your subscription up to 48 hours before your membership expires. Here are the steps to cancel a subscription based on the Apple (App Store) and Google Play platforms: Apple (App Store) users: 1. Open the Settings app on your iPhone or iPad. 2. Click on your name and then click on "Subscribe". 3. On the "Subscriptions" page, find and select the subscription you want to cancel. 4. Click on the "Cancel Subscription" button and confirm the cancellation. Google Play users: 1. Open the Google Play Store app on your Android device. 2. Click on the three horizontal lines icon in the upper left corner to enter the "Menu". 3. Select "Subscriptions". 4. On the "Subscriptions" page, find and select the subscription you want to cancel. 5. Click on the "Cancel Subscription" button and follow the prompts to complete the cancellation. If you would like to request a refund, please follow the links below: Apple refunds: https://support.apple.com/en-sg/118223 Google refunds: https://support.google.com/googleplay/answer/15574897 We would like to look into this matter thoroughly on your behalf. Could you please provide us with your order number or relevant subscription purchase information? With these details, we can verify the transaction and work toward a proper resolution for you. Please do not hesitate to reply to us with the required information, and we will get back to you promptly. Best regards, Phomemo Customer Service Team

Response from PhomemoAug 11, 2026

Dear Customer, We sincerely regret the negative experience and misunderstanding. You likely used a paid font. Please follow the steps to change the font. If you are prompted to pay/subscribe to print, please click "Return edit" to return to the editing interface. 2. Then please click the "x" to close your template. 3. Next, please create a new text box, click on the text box, and select a template without diamonds in the "font shape" option. Then you can print for free. 4. If you want to add an icon or border, please select icons and borders without diamonds. Icons and borders with diamonds will prompt you to subscribe before printing. If you are unsure how to proceed, please click the link below to watch the video: https://docs.google.com/videos/d/1RQk5v49GQwxCSf3cnNuPCwDGqnyJTR-HK2-iCrnhrnk/edit?usp=sharing Thank you for your patience and understanding. Sincerely, Phomemo Customer Support Team

Response from PhomemoAug 11, 2026

Sehr geehrter Kunde, wir bedauern die negative Erfahrung und das Missverständnis sehr. Mitgliedschaftsfunktionen sind durch eine Raute oder Krone in der oberen linken oder rechten Ecke der Schriftart oder des Symbols gekennzeichnet. Jede App hat eine eigene eindeutige Kennung. Sie können kostenlose Schriftarten oder Symbole ohne diese Kennung auswählen. Unsere App bietet viele kostenlose Funktionen. Sie haben wahrscheinlich eine kostenpflichtige Schriftart verwendet. Daher wurden Sie vor dem Drucken zum Abschluss eines Abonnements aufgefordert. Mehrere Schlüsselfaktoren beeinflussen Ihre Druckqualität: die Wahl des Verbrauchspapiers, die Einstellung der Druckdichte, die Qualität Ihrer Originaldateien, der Druckkopf und der Akku des Druckers. Bitte prüfen Sie zunächst, ob Sie die passenden Original-Verbrauchsmaterialien verwenden, passen Sie die Druckdichte in den App-Einstellungen an, optimieren Sie die Klarheit Ihrer Quelldokumente, reinigen Sie den Druckkopf regelmäßig und stellen Sie sicher, dass der Drucker über ausreichend Strom für ein besseres Druckergebnis verfügt. Wenn Sie noch Fragen zur Nutzung der kostenlosen Funktionen und zur Verbesserung der Druckqualität haben, kontaktieren Sie uns bitte und teilen Sie uns Ihr Druckermodell mit. Wir senden Ihnen dann eine detaillierte Schritt-für-Schritt-Anleitung zur Verwendung unserer App und Ihres Druckers. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen, Ihr Phomemo-Kundendienstteam

Response from PhomemoJul 31, 2026

Dear customer, We sincerely apologize for the bad experience you had before. We fully understand your disappointment. Our customer service staff misunderstood your problem. We incorrectly assumed the document upload failure was due to insufficient storage space on your iPad, but we only realized it was actually a problem with the operation steps now that we saw your comment here. We regret that we only discovered this issue now because you didn't reply to our emails. We will strengthen our ability to accurately identify customer problems in future service and avoid such misjudgments again. If you need our assistance later, please feel free to contact us and describe the problem in detail. It would be even more helpful if you could attach relevant screenshots or short videos, as written descriptions may lead to different understandings among different people. We sincerely apologize again for any inconvenience caused and hope to have the opportunity to serve you again in the future. Best regards Phomemo Customer Service Team

Response from PhomemoJul 23, 2026

Estimado cliente: Lamentamos sinceramente la mala experiencia y el malentendido. Para seguir ofreciendo plantillas de mayor calidad y variedad, y para proteger los derechos creativos de nuestro equipo de diseño, hemos añadido la función de Membresía Exquisita. Las funciones de membresía se identifican con un diamante o una corona en la esquina superior izquierda o derecha de la fuente o el icono. Cada aplicación tiene su propio identificador. Puede elegir fuentes o iconos gratuitos sin este identificador. Nuestra aplicación ofrece muchas funciones gratuitas. Probablemente utilizó una fuente de pago, por lo que se le solicitó una suscripción antes de imprimir. La prueba gratuita que mencionó le permite experimentar las funciones de membresía. Si no desea suscribirse, cancele su suscripción dentro de las 48 horas posteriores a hacer clic en la prueba gratuita de 3 días para evitar cargos. Los beneficios de su prueba gratuita de 3 días no se modificarán tras la cancelación de su suscripción. Si aún tiene dudas sobre cómo usar las funciones gratuitas, contáctenos e indíquenos el modelo de su impresora para que podamos brindarle instrucciones detalladas paso a paso sobre cómo usar nuestra aplicación de forma gratuita. Gracias por su paciencia y comprensión. Saludos cordiales, Equipo de Atención al Cliente de Phomemo

Response from PhomemoJul 23, 2026

Dear Customer, We sincerely apologize for the delayed response. Could you please provide us with your order number so that we can check the details for you? Please rest assured that we will look into this issue carefully and help you find a suitable solution as soon as possible. Thank you for your patience and understanding. We are truly sorry for the frustrating experience you had with your international order, for the time loss and inconvenience this whole incident has caused you. We would like to clarify that our support team has reached out to you multiple times to offer assistance throughout this process. Please understand that we have no control over individual countries’ customs policies, local tax rules and customs clearance decisions, which are administered by local government authorities. We take your feedback very seriously. We will keep optimising all aspects within our control, to help minimise similar issues for future overseas customers, including improving guidance on required invoice and documentation for cross‑border shipments. We regret that we could not deliver a smoother purchasing journey for you. Should you have any further questions, please feel free to contact us. Best regards, Phomemo Customer Service Team

Response from PhomemoJul 23, 2026

Dear customer, We sincerely apologize for the defective product you received right out of the box, which has brought you a very unpleasant experience. We fully respect your objective impression of China and thank you for your honest feedback on product quality issues. Please kindly provide your order number and relevant photos/videos of the faulty item, and we will immediately arrange a refund, replacement or other proper solution for you at the earliest time. We will also feed this quality problem back to the production side for strict rectification to avoid similar incidents happening again. Best regards Phomemo Customer Service Team

Response from PhomemoJul 23, 2026

Dear customer, We are truly sorry we failed to resolve your subscription problem previously and caused you extra trouble. Could you please provide your subscription order number, subscription screenshot, and a short video recording of the problem? We will attach high priority to manually checking and fixing your account subscription binding problem thoroughly this time to ensure it works normally. Thank you for your patience and understanding. Best regards Phomemo Team