Itzel Acevedo R.
I bought my item on may 26th
I bought my item on may 26th, some days later I received an email of Your order is on the way but since there I was told to contact the logistics team for my tracking number, when a month passed I asked for it and was told the shipment could not be made do to restriction for the special situation (covid of course). But they told me that if I wanted to pay $60 extra to be sent by fedex. I pointed my dissatisfaction because they had just informed that, and they should have been the ones to contact me to ask for that not waiting until I said something. Anyways I agreed to pay the extra fee, but today they refunded me, going exactly opposite of what I said. Too bad
Response from PhomemoJun 24, 2020
Dear Mr/Mrs. Itzel Acevedo Ramirez First of all, thanks for your comment. Sorry to trouble you :( There are a large number of orders recently, sorry for our negligence. And we will improve our services immediately. Please enjoy the printer after receiving it :) If you have any confusion about the printer, please leave your order No. and your product model to us, there will have specialists to answer any of your questions. E-mail: [email protected] Find us on Facebook: m.me/PhomemoOfficial You can also put forward your suggestion as well. Sincere apology Cola丨Phomemo