Amazon.comReviews of pharmacy.amazon.com

It's a great idea, from an otherwise reliable company, but they need to get their act together on the pharmacy side. Getting started with the service is difficult at best, and their customer service people are 100% useless. I tried really hard to make it work, but I'm going back to CVS and regret wasting my time.

NEVER use Amazon Pharmacy! I have been a long time customer receiving an autofill prescription. They changed my prescription manufacturer to one coming from China! When I asked to return it or a refund; there was nothing done. At the very least; allow the customer the option (ahead of the refill) to agree to the change in pharmacy from a US one to a Chinese company.

Never use them, I was unable to change my delivery address and was unable to access my order pharmacy acct numerous times even after talking to their it support. DO NOT Use them ! I’d give the zero stars if I could ! I changed my address and it the rx still went to my old address. They do not cfm the change and do what they want! This has happened not once but twice the third time I’m done and canceld my pharmacy acct.

Very disappointing experience with Amazon Pharmacy. I received a defective Mounjaro prescription that cost $500, and instead of resolving the issue, I was told to contact the manufacturer—which has been unresponsive. This lack of accountability is extremely concerning when it comes to medications.

You cannot rely on the timeliness of Amazon's pharmacy deliveries. I needed a prescription filled urgently. My doctor submitted it and it took several hours before the Amazon pharmacist reviewed it. Then I placed the order and it said I would have it within 24 hours if I paid the expedited shipping fee (I'm already enrolled in Prime). I paid that and the 24 hours has come and gone. The shipping date has been extended 18 hours. If I had known this I would have ordered from a local pharmacy that would have been able to fulfill it the same day. The delay could be the fault of UPS, but it is Amazon that implied the expedited delivery would be within 24 hours. I've had about a dozen other issues with orders and service over the past 18 months of using Amazon pharmacy and Pillpack. The Pillpack convenience is not worth the poor service and slow deliveries.

My inhaler was supplied by a company with a known quality defect that wouldn’t release the drug from the container - rendering it useless. When I contacted Amazon pharmacy they sent me replacement's that were equally defective. When I escalated the issue I was instructed to send a note to their drug manufacturer since there was no other recommendation. My doctor sent an alternative script to cvs with the same drug but alternate manufacturer. CVS recommended second sourcing manufacturer while Amazon Pharmacy instructed me to send a note to the defective manufacture.

Customer service is trash and no help

If I could choose no stars. I would. I just got switched to Amazon pharmacy and had my first interaction with them after transferring my scripts over to them. I was notified that one of my prescriptions isn’t covered by Medicare, even though it is. Upon calling my insurance company I discovered I was indeed correct. I was then told that the script had already been filled and sent to me. Yet it never was. I hadn’t even put payment information into the account yet. It took close to an hour for Amazon to fix the problem. I then received my first order, and was only sent a 10 day supply of one of my medications and still charged for a full 30 days. When I called my insurance company, I was told that Amazon charged me $19 toward my deductible. But I don’t even have a prescription deductible. I wouldn’t even recommend amazing pharmacy to a dead person.