Amazon.comReviews of pharmacy.amazon.com

Since day one of our insurance changing to use Amazon Pharmacy for mail order refills we've had nothing by problems. EVERY time we get notifications that our meds are ready to refill, we log in and find that Amazon has already put the meds they think we need in the cart. Many times this is incorrect or the meds are not needed which causes problems if you aren't paying close attention or are assuming that Amazon works are cleanly as say Express Scripts. Amazon continues to tell us that they cannot do this, but it happens over and over again. IF YOU USE AMAZON PHARMACY BE VERY DELIGENT TO REVIEW YOUR ORDERS. They are really good at gas-lighting the customer when they don't know what their own algorithms or programs are doing that is inconsistent with how medications should be dispensed.

This is my first experience with amazon pharmacy and it definitely does not reflect the amazon experience/customer service I’m used to. I ordered my prescription on Wednesday and it was supposed to arrive Sunday. I get a message on Saturday that it won’t arrive now until Friday (9 days after ordering). I call and they tell me they are out of the medication and can’t tell me when it will be in. I can’t transfer the prescription because it’s considered a controlled substance. My medication ran out on Sunday and I can’t call my doctor until Monday. With the 72 hrs my doctor requires for refills, which overlaps with when I go out of town for work, I could be out of medication for 2 weeks! There is no reason it should take 3 days to tell me the medication is out of stock and with 2 day shipping, they would have known Friday it wasn’t shipping and would not arrive Sunday. Had they given me more timely information, I could have prevented this issue.

No way to find out how much an rx will cost until after I establish an account and provide insurance details to Amazon pharmacy, by transferring the rx over to them. Their site only provides a meaningless "estimate". I don't have decent pharmacy insurance - but I use Goodrx. On Goodrx site, I can see Goodrx discount for just about every other provider (Kroger, Safeway, Walmart, Costco, etc). Maybe Amazon pharmacy has better prices, and I would love the free shipping, but I sure won't transfer an rx to them and then find out that it costs way more.

DO NOT USE FOR CRITICAL MEDS: If your prescription gets lost during shipping, you will need to get a refill for the prescription. They treat it as prescription being filled even though you never received your meds.

GARBAGE COMPANY. POOR CUSTOMER SERVICE. IT'S BEEN THREE WEEKS AND I STILL DO NOT HAVE MY PRESCRIPTIONS. CUSTOMER SERVICE IS COMPLETELY USELESS. WILL NEVER USE AGAIN.