Amazon.comReviews of pharmacy.amazon.com

Tried a few times to fill an insulin prescription and they could not do it. First was extremely slow shipping, so I had to cancel and get it local, then on my 2nd try, they just canceled the order altogether and said it wasn't available. So huge waste of time moving prescriptions and waiting for nothing.

The product container for a inhaler was defective, and they would not overnight express a new one. The next one arrives in 7 days. So, they're not willing to take accountability for products they distribute, and their shipping is so slow it's almost non-existent.

Due to a shortage of my prescription nationally, I reached out to Amazon’s pharmacy per the recommendation of my doctor. They have my prescription in stock but REFUSE to send it to me, actually cancelled my purchase because my insurance company, Anthem, participates with other online pharmacies. They specifically told me by two differently people that they are only sending my medication to patients who have “preferred insurance companies.” When asked what makes one preferred I was told that only those companies that only use Amazon for online prescriptions and don’t use any other online providers. I feel like this should be illegal. They are denying people their medicine because their insurance companies don’t exclusively use them.

I switched from my established mail-order pharmacy OptumRX to Amazon pharmacy because I love Amazon Marketplace and its reliability. My year at Amazon Pharmacy has been terrible, many things are half-baked and I don't think Amazon is really investing or putting effort in it. I kept getting messages every month that my insurance had rejected my refills, only to get sent anyway on the last day before I was out. The web site is chaotic, you can tell it's done by someone else than core Amazon. Auto-refill, which should be the first thing an online pharmacy provides, was only enabled a few months ago. Recently I waited for a refill that had no problems before, only to get it delayed and delayed over 2 weeks, and then finally cancelled. Support told me I need to order it again. I'm out of medication for those 2 weeks now, no help from Amazon. I'm going back to OptumRX again. On top of all of this, Amazon is actually more expensive than OptumRX. As I said, I love Amazon and this is why I changed to their pharmacy, my motto usually is "If it's not Amazon, there will be issues with the order". Amazon Pharmacy is giving Amazon a bad name.

Critical medication was sent days late on auto fill and customer care says " good luck, maybe it will arrive on time."

Horrible. Don't work on first come basis. They prioritize depending on your insurance or if you are a current customer. Glad I didn't transfer everything. Started with one to give it a try.

This is the single worst pharmacy I've ever used. It clearly was not ready for primetime. They simply don't know how to deal with insurance and push it on you. Additionally, they do not cold pack their medicines correctly and they become hot in transit. Absolutely unacceptable.

My experience with Amazon Pharmacy has been absolutely abysmal. The app and website are riddled with bugs and the service is constantly adding the wrong prescription, or telling me incorrectly that I'm out of refills, or even in one case totally deleting my dependent child's account. About the only thing it gets right is delivery, because, Amazon.