Amazon.comReviews of pharmacy.amazon.com

Surly Customer (no)Service rep couldn't help me price a 90-day Rx through my insurance. Or GoodRx. Or using the manufacturer's discount card. He said I would have to transfer my Rx first. When I pointed out that MOST pharmacies will check the price for you, he got snippy and hung up. The kind of service I would expect from someone who just needs my business for yacht fuel. AVOID!

The price for my cream was listed as 19. if transferring a perscription and 46. If no perscription. I transfered my perscription. Price comes up at 46. I call customer service. She was no help. The experience was a total waste of time.

My prescription arrived 5 days late and was unusable once it got here, due to the delay affecting storage conditions. Support refunded my payment ($25 copay) but never refunded my insurances portion. Now I have to pay for the medication AGAIN OUT OF POCKET. Except since my insurance already paid out once, my copay this time is $1,000 instead of the normal $25. For something as critical as medication, this is unacceptable. No proactive fix, no replacement, and no resolution with my insurer. Leaving me to cover a cost that never should have landed on me!! I cannot recommend Amazon Pharmacy for anything.

First Rx fill went great, the next refill was delivered crushed like it was run over by a car, then a 2-day wait for a replacement. The next refill is held up in shipment at a UPS depot 35 miles from our home. We can't get an answer from amazon or ups as to why, or when it will be delivered. We think this was also destroyed in shipment and they don't want to tell us while they send another replacement. They send plastic bottles in padded envelopes.

Amazon Pharmacy lies at the expense of a special needs teen. First they say we need refills. Next, we need prior authorization. Then the app states that the medication is no longer covered by our insurance. Our doctor sends a refill, sends the info for prior authorization to our insurance evens calls Amazon. Amazon tells the office that the patient must call the insurance company. The doctor learns that prior authorization is not needed. Still, my son has no medication. What lie will they tell next? When I called Amazon I was told they could t not find any details to give me. This is not the first problem Amazon has caused. It is the last because we will be returning to Walgreens.

First I was offered a $25 health and wellness card for transferring my first Prescription which I did and I filled before I get to that I will continue on with that first Prescription that first Prescription took Amazon over a week to transfer correctly and another 3 to 4 days for it to ship I went four days without any blood pressure medication whatsoever. I called multiple times and barely got through and then I was denied the $25 gift card. They came up with some bogus answer. Why then I told him I wanted to transfer the prescription back to where they took it from and they want her to give me the runaround Amazon pharmacy is nothing more than a scam. Please avoid Amazon pharmacy at any and all cost look at all these one star reviews, they are true stay away from Amazon pharmacy.

Their algorithm is optimized to SHIP and SELL and MAXIMIZE REVENUE! I normally pay $10 with my insurance, but the auto-ship was set before the insurance renewal- charged $120 instead. When I called... "sorry, too bad, too sad." No returns or refunds possible. Instead, the blamed me for not having the settings right on the app. Whatever- going back to CVS where the experience is worse (but they use my insurance).

I expected Amazon Pharmacy to match the high standards of Amazon's other services, but this department clearly isn't ready. The experience has been incredibly frustrating. It required a call and chats with four different agents just to upload my prescription and confirm whether the medication is available.