Amazon.comReviews of pharmacy.amazon.com

Was great until they suddenly didn't take Medicaid insurances anymore. No warning. Didn't inform me. I suddenly didn't have the medication I needed.

Just switched to Amazon pharmacy and got my first order filled. They must use very cheap generic pills. They are enormous almost impossible to swallow. Very rough edges and extremely large. They do not take returns so I am stuck with a 90 day supply. Very bad experience

Multiple late deliveries. Customer service does not make any effort to make sure you get medication on time, nor any compensation for delayed deliveries, so I wouldn’t suggest trusting Amazon Pharmacy for any important medication.

I love playing the will they/won’t they send me my medication. 9/10 times they won’t. They put your account on hold, randomly cancel prescriptions, don’t communicate problems with your prescriptions, and overall refuse to assist when you have a problem

You get the convenience of online shopping and home delivery, but at the considerable expense of poor service. The lack of personal contact means you are consigned to the dreary corporate maze.

Took 10 days for Epi-pens to arrive. Epi-pens came covered in slime from the cool packs. Not sure how the pack broke open. It took 2 and 1/2 hours to BEGIN the process of getting new epi-pens. BEGIN being the keyword. I was told someone is to call me back before they can resend the medication! This is a life saving, necessary medication. TOTALLY UNACCEPTABLE. I will never order through Amazon Pharmacy again- never. UPDATE- As of July 5- we have not received a replacement. Spent countless hours on hold waiting to speak to a supervisor, only to have the phone line disconnected. Finally, I was told that a replacement will be sent. I was given a number to call to get a tracking number for the replacement. No one answers when I call the number for the tracking number. This is a life-saving medication. I do not understand how they can not fulfill their obligation to deliver a paid prescription. This practice has to be illegal. As of today, we have been waiting over a month for the prescription.

This is only beneficial for prescriptions that are not vital. Seems like every prescription sent to Amazon Pharmacy takes 1+ week for them to process, or, you can pay their "discounted rate" to get it now. Spoke to a customer service representative and their response was simply to go pick up my prescription at a local pharmacy in person, because Amazon Pharmacy will not change. I transferred all my prescriptions out and will never use them again.

Their automatic refills get filled before your insurance will pay for them, billing you instead, and they'll refuse to charge it back.