Amazon.comReviews of pharmacy.amazon.com

After more than a week of contacting Amazon (7+ times) via chat (with a response only 3 of those times…) and “resolving” the issue 2+ times, they canceled my order. First there was an issue with the quantity they placed, then issue with my insurance, then issue with my copay, none of which could be resolved in a timely manner. Unbelievable. I’ve never had so many issues with a pharmacy. DO NOT TRANSFER TO AMAZON. I’m now having to transfer to another pharmacy, further delaying my meds.

Despite Amazon's usually reliable services, their pharmacy division has been a major disappointment. My experience was frustrating from start to finish. The insurance verification process was unnecessarily lengthy and complicated. I have a well-known national insurance plan with excellent coverage that's accepted everywhere nationwide (I travelled a lot and have used it in various clinics in multiple states; never encountered a coverage issue), yet Amazon Pharmacy couldn't seem to process it properly. This required multiple conversations with customer service agents, wasting a lot of time. What was most concerning was their sales approach. When they couldn't process my insurance, instead of resolving the issue, the agent tried to convince me to pay the full price for my medication out-of-pocket. This was completely unreasonable given how expensive the medication is and that my insurance normally covers it without any problems at other pharmacies.

If you try to log on to the pharmacy website you get nothing even if you use the one on the upper right of this page it won’t work happened a year ago don’t need this again with my blood pressure

The worst place to order your medication. My God! The incompetence is alarming. I wish there was somewhere to report them to.

Horrible experience if I could I would give them 0 stars. Pharmacist advised if you want your medication to work you have to request a specific manufacturer I have never heard of that in my life!!! They where No help at resolving my issue just ridiculous

Horrible experience...transferred my prescriptions to them and they placed 2 "under review" because of supposed interactions even though they were both meds I've been taking for years. A day later they cancelled/deleted both scripts. Each had 6+ refills. Amazon didn't reach out to me and let me know, didn't ask if I wanted to keep them with my current pharmacy, didn't ask if I wanted one filled while they check with my doctor on the other. No, they just wiped out both...Plus 2 day shipping of medication takes up to 4-5+ days.

Nothing but problems with Amazon Pharmacy. it's one thing after another and they don't fix the problems so every time I need a prescription I get to spend hours on the phone trying to get them to fix the problems once and for all. No such luck, my insurance company Florida Blue has chosen them as the only place I can get name brand prescriptions from otherwise they do not pay. So I'm stuck in Amazon Pharmacy Hell for the time being. They don't even deserve one star as far as I am concerned.

Worst experience ever! First I checked my insurance with their online system to make sure they accepted it. After inputting all my insurance info it said that they did in fact take my insurance, I then started the transfer on several heart medications. DAYS later I was getting emails saying they didn't accept my insurance but they would ship my prescriptions charging me full price. When I finally got a person on the phone I was basically told oh well, we can't cancel the transfer talk to your old pharmacy. When I spoke to Walgreens the next day they told me that they've had constant issues with trying to get prescriptions transferred back from Amazon, and that would be quicker and easier to contact my doctors and just get new perscriptions than waiting to see if Amazon may or may not transfer them back.