Amazon.comReviews of pharmacy.amazon.com

My insurance carrier changed from CVS Caremark to Amazon. I agree with the other commentators: 1) I wanted to love Amazon Pharmacy 2) POOR customer support. If/when there is a problem with a Rx, Amazon's sole response is "have your doctor sent it again -- better yet call it in." The agent on the phone knew nothing and rambled. Is he getting paid by the word? There's no means in the Amazon Pharmacy to leave a note on your account. Amazon sent me a text stating that it had received the Rx but now Amazon has no knowledge of it. Ridiculous.

Amazon Pharmacy is the least customer friendly pharmacy I’ve used in 50 years! I’ve had my doctor send in the prescriptions twice and they still don’t get them. The one they just happened to get they won’t transfer to another pharmacy. They won’t contact the provider to check on it themselves. They need to go back to delivering books! A bunch of noobs that don’t know what customer service is.

I had high hopes that I would receive better service than I have from the chain drug stores. WAS I EVER WRONG!!!! Totally incompetent people are answering the phones. I have run out of a heat support medication. I started the process of refill a week before I was to run out. Now it's a week after my refill time and still no progress. I have called 7 times this week with 7 different excuses why they can't refill my prescription. I have called my insurance co, they say it is a problem on Amazons part. The same with my co pay deductible card, Amazons fault. Why do all pharmacies SUCK?

Terrible service. Get your medications elsewhere. Doesn't help that Amazon is an evil company.

It took 12 days from when the rx request was received by Amazon to when I received the medicine. Originally they said delivery in 2 days. Then 5. It just went on and on. The issue was with Amazon ordering the correct drug. If you take medication that you need on a regular basis this is not the place to use.

I recieved an unsatisfactory medication from Amazon Pharmacy. There was no phone number to call only a chat with an imprersonable agent on the other end. I requested a replacement or a refund and they refused to do either. Now I have to get my doctor's office to write another prescription and pay the co-pay which is over $100 AGAIN. It is ashame that a pharmacy will not stand benind their product and correct an issue. A $100 is not a lot to a pharmacy, much less Amazon but it is to me!

Who is running this company? YOU DIDNT DELIVER MY GRANDPAS MEDICATIONS AND HE died because of you shame on you bezos. Corporate profits over care. Thats what’s Amazon pharmacy is about.

Gave it a 1 because I can't do a 0. Set up refill transfers and made sure it was completed. Two weeks later I submit for my scripts to be filled on the 24th to be delivered on the 27th. On the 27th I am emailed that they won't be delivered until the 30th. 3 days without meds (at 10 pm on the 30th) I get an email that they won't be here for 2 more days. 6 days without meds including blood pressure and antidepressants. The meds are generic and readily available, I don't know what their problem is. Don't try Amazon pharmacy without a stockpile reserve. I can't cancel now because they "already filled it", and my insurance won't pay for another script. Did everything right on my end!