Amazon.comReviews of pharmacy.amazon.com

My pharmacy transferred my prescription multiple times and Amazon just said they didn’t. My pharmacy showed me the confirmation. Amazon told me four different stories from it didn’t arrive, to it was incomplete, to it was canceled for some reason, and then back to they didn’t receive it. They left me on hold at my pharmacy for 40 minutes without ever picking up the phone again. When I asked to file a complaint or speak to someone they said they had no way of filing complaints or feedback. Steer clear. Going back to my pharmacy.

This is not a pharmacy it’s a circus show with a bunch of clowns! Going back to my original pharmacy!!! I take 45 mg of a medicine one is a 25 mg and then I take two 10mg which add up to 45. Well I transfer my meds over all from the same doctor. An hour later I get a they canceled my 10mg so I call them very easy to talk to someone and I’m like wtf what are y’all doing??? He checks comes back and said do you take both the 25 and the 10 and I said yes I tale a total of 45z he said oh that’s what happened they thought the 25 was a new one that was in place of the 10. I said made no sense since I just transferred both over but whatever and supposedly it’s fixed. I ordered my 10mg last week they sent them and I wasn’t due for my 25 for another month because they call in 120 at a time of those. Them today I get a text that my 25 had been discontinued. I’m like no it has not so I call and then I’m told that they needed to verify my name d.o.b and address etc and they couldn’t get a hold of my doctor because come to figure out the name is last name first and then first name last. They couldn’t find him when they tried to sell to verify demographics is the bull they said! I’m like you literally have my info and then they said yeah well we made that prescription no good so if you still need them your doctor will have to call us and do a new prescription I was livid! He wouldn’t let me talk kept trying to talk over me by the end of the call I was literally yelling and so was he and I just hung up. Do not waste your time here they are not professionals!

Horrible service. Don't recommend. I'm ready to transfer all prescriptions back to Walmart.

Not ready for Prime time. The only way you get there is using a URL, no links in your regular Amazon, no app. Once you manage to get to Amazon Pharmacy none of the “blue links” actually work…push them and nothing. If you try to go in and change anything, like your insurance, nothing happens…no way to save. Finally found a phone number called and got insurance straightened out, but there was a $3.00 copay for what should be no copay, so all of this will get transferred to Scripts once I get the prescriptions and RX numbers to transfer. Amazon needs to get out of pharmacy business if this is the best they can do.

I haven't even tried to use them because I feel they are a half way service and these days people want all in or get out type service. If you can't prescribe proper pain medication ie: controlled substances, your not a medical service provider your just a home healer.

As the title says, it was quicker to get my medication somewhere else while they lost my order. Don't rely on them. Too bad I can't get a refund for the one medical fee. I like Amazon for shopping, but anything medical from them is a huge NO.

I tried to get a prescription transferred from walgreens. Amazon would NOT call them, only transfer by fax. Or I could contact my dr and have them send it to amazon. You can't pick up a phone? Pitiful service. Not worth the hassle. I actually have a job in customer service. Doesn't take a lot of time or effort if you want to provide for your customer.

Don't do it. I have been without a needed medication for two months. They continuously charge my insurance company for medication I did not order, and they never sent. They advised me to order again, as it stated it could be delivered "Tomorrow if ordered in 6hr and 21min", but upon ordering they changed the date to over a week away.