Amazon.comReviews of pharmacy.amazon.com

Maximum medicines are ordered by senior citizens. Pharmacy app very poorly designed. Not easy for old people to follow. Doctor consultation call never comes but they msg. You that you did not pickup the call. Very frustrating. Moreover can't understand a word of the doctor. One it seems is calling from very far in feeble voice and southern accent which as northindians is difficult to understand. Bad experience. Shall never order again. You lost good customer.

I only chose 1 star so I can leave a review. Do not use Amazon pharmacy!!!! Make sure you know your patient rights for your state and insurance patient rights for your state. They absolutely can refund money faster and delete your insurance information and account information for you. Through the app chat option or by phone ask for a supervisor from the start of the conversation. You can also ask if you need to contact a lawyer depending on how the situation is being handled. This treatment is unacceptable and they know it. Depending on the medication it's definitely an awful and emergency situation if you cannot miss a dose. Always contact your doctor and health insurance immediately if you are going to miss a dose.

Avoid Amazon Pharmacy at All Costs - Incompetent and Frustrating! I have never dealt with such a disorganized and inefficient pharmacy service in my life. Amazon Pharmacy completely failed to handle my prescription transfers, claiming that my previous pharmacy never responded—even though I personally confirmed that they did! To make matters worse, they outright denied ever receiving new medication prescriptions directly from my prescriber. I am now left in limbo with all my prescriptions lost in their inept system, forcing me to go back to my doctor’s office, explain the mess Amazon Pharmacy created, and have all my prescriptions sent back to my previous pharmacy. The amount of stress and frustration this has caused is beyond ridiculous. Their customer service is useless, and I honestly don’t think they have a clue what they are doing. Avoid this pharmacy at all costs! Save yourself the headache and stick with a reliable pharmacy

This experience was so bad that I'm changing companies. I worry that they'll make it difficult to do so by getting further revenge by dragging their feet in releasing my information to a new pharmacy. Beyond simply refusing to fill one of my prescriptions any longer. I'm relieved because I don't like supporting them anyway. And guess what the clincher was during my chat with 'Helen' that resulted in them refusing to ever fill a prescription for a certain drug? When I said that I would rate their phar I began using Amazon pharmacy last year because of the closing of all the Rite-Aid stores in Michigan. I go between two locations and one is rural but had a rite- aid so it was convenient for me. In the beginning Amazon was fine. But my latest experience was so bad that I'm going to find a different mail order pharmacy. Here is what happened. I am 67 and I take a drug I'll call M. Under the Part D plan they at first didn't cover it. I should have fought but I got busy. I've problems with coverage before. But about a month and a half ago I placed a single phone call and received coverage the same day. Last month since Amazon hasn't yet received my insurance information for that drug I paid $50 using their version of Goodrx. A few days ago I was about to run out and Amazon still hadn't processed my coverage. It should have been 0.00 copay. Yesterday I finally saw the 0 amount but they couldn't get it to me until next Tuesday. 5 days from now. I'm a Prime member and they quote 1-4 days. So I became extremely annoyed. I need this drug for narcolepsy. I get sleep attacks which can occur anywhere and I risk falling out of a chair etc. So I chatted with someone named Helen. I was angry. And became even angrier. There was no excuse that it has been over a month for them to register my Part D insurance covering that drug. And I would have had to go without the drug for 6 days. Amazon can deliver a pair of socks overnight to me and they can't deliver my medication. It wasn't a new prescription. It was a refill. They stuck with the delivery date. When I first got coverage I talked to a live person who said it would only take a week for insurance to show up. So I walked to my local Kroger's where I had never had a prescription filled before. Never. They were amazing. The number Amazon had given me was incorrect so the pharmacist said " I googled it. I was in hold but got through" I gave him the bottle at 1:00pm. It was ready by that evening at 7:00 pm. I only take the drug in the morning and never past noon I was extremely impressed. This morning I read a text from Amazon which was appalling. The were notifying me that they will no longer fill my prescription for M. Period. This is so outrageous I can't believe it. It's retribution. Revenge. Because I complained. In a chat. I couldn't believe that they couldn't deliver the drug to me sooner. This is Amazon. And I'm in a large Metro area right now. Amazon trucks come down my street multiple times a day. But I can't fill my prescription for one drug at Amazon anymore. So I am going to find another pharmacy. For all of my drugs. No more Amazon ever again. Saying they won't fill my prescription because I complained? Helen must be one vindictive woman. Perhaps because I said I'd review Amazon and mention her name. I don't know if that's her real name. She could actually be a real person named Albert or Ravi. Odds are that he/she is not even sitting in this country. Ironically my Part D coverage is Wellcare. One of only two companies that covered my orphan drug Xyrem. All other companies charge $150,000 per year. Wellcare is Express Scripts. Express Scripts handles my Xyrem. Shipped by Fed Ex overnight each month. Never a problem. Good pharmacists. So I guess I'll try them. It would not have taken a month or more for them to figure out my coverage do ya think? Wellcare has been okay. Better than CVS caremark, my husband's company used. So the decision is easy. A happy ending after all. So my complaint and their revenge served a useful purpose in that it inspired me to make a change. And since Wellcare is Express Scripts it won't matter if Amazon drags their feet on transferring the other five medications to Express Scripts. Which I'm certain that they are fully intending to do. I like happy endings, don't you? It took me exactly 20 minutes to get my information transferred to express scripts. They were thorough too. It took Amazon forever to get my information in the beginning. 20 minutes. For at least 5 or 6 drugs. There were 9 but there were ones I don't take. It was as seamless as it should have been. I have the entire transcript of my chat. I also have their notice that they are no longer capable of filling the exact generic drug I needed. Oh you know some supply thingy or other. So sorry. Do you think all patients are getting the identical text about the supply. Or was it targeted at me only?

Like others have reported, you can't give a 0 star review. I made the mistake of switching based on prices, but because I have insurance, the price is not listed until you go to pay for it. Also, like others have reported, my medication, which is extremely expensive, somehow got lost. They don't notify you when they miss the delivery time and have to re-order without offering any expedited method. The amazon website lists one delivery date, the UPS tracking shows a different date, which their customer support shows, but they don't match.

Why no zero stars. Slow? Yes? Customer Service? Forget it. They lost my medication, a controlled substance. It made it to my town but not me. That process took almost 2 weeks. They made me wait a week in case it showed up. The said they would contact my provider. They did. I did. They authorized the refill with Amazon and Amazon won’t transfer it local. So what? The same person at the UPS facility in Raleigh, NC can steal it again. This business model is never going to work. Frustrated without my anxiety meds. 3 weeks and counting….

I wish I could give zero stars for this pharmacy. Order my medication said it would be here on Thursday. Got notifications that it won’t be here until Tuesday the following week. when I contacted them, they said so said too bad it’s been shipped. You have to eat the cost. Do you wanna talk to the pharmacist of Amazon about withdrawals from your medication? I said nope I will do it local from now on and screw Amazon pharmacy. I deleted my account and went local.

Amazon pharmacy does not honor refills and makes you reach out to contact your doctor every month even if you get a 3 month supply. I, like others have now switched back to my original pharmacy. What a waste of time and headaches as now Amazon is sitting on 2 refills that I cannot renew and not sure if I can even get my meds at my original pharmacy. Justin from amazon pharmacy is incredible rude and demeaning. He said my prescription expired in March. First of all it's March 29th....huh? And how can it be expired when I have 2 refills and he can see that. Mismanaged pharmacy...not even sure how this is legal to be so bad in the pharmaceutical industry.