Amazon.comReviews of pharmacy.amazon.com

I don't use this service because Amazon can't deliver regular products on a timely basis. Rely on them to deliver medications, especially if life dependent? Not.....

So I have been told that my prescription was damaged in shipping and is being returned to them to be destroyed. But this used my my prescription... So now I have to get another prescription from my Dr. because they have no way of resetting it even though they can see I never received it. Also their system won't let them request a refill from this Dr.. Amazon shouldn't be allowed to have a Pharmacy!

I’m beyond frustrated with how Amazon Pharmacy handled a massive price change on my prescription. Without any real warning, the price jumped from $30 to $560 — and they only sent a single email to my secondary email address. I used that email because my primary got locked when I transferred my prescriptions over, and Amazon told me they couldn’t change it. Fine. But when a price increases by more than 18x, how do you not follow up with a call, text, or at least a confirmation before shipping? To make it worse, my toddler was seriously sick at the time, and I was busy going from urgent care to clinics. I completely missed the one email, and then I got hit with a $560 charge on my credit card without ever approving it. When I asked for future alerts by text or phone, they flat-out said it’s not possible. Seriously? This is a pharmacy handling important medications. Not having basic communication safeguards in place is irresponsible and infuriating. I expected better from Amazon.

Got 1 star because you can't give 0. My prescriptions have either been lost or stolen. They have no clue. Caused complications with getting HMO approval for same rx in same week. Another was last refill so now trying to get renewed but request sent to wrong doctor. Rx should be ordered a month out to give reasonable chance of it arriving when needed.

Do they have negative stars? Maybe perhaps 1 million? They frequently lose my prescriptions forcing my provider to resubmit them. By the way my provider is One Medical also owned by Amazon. There is no efficiency between the two groups. On a recent prescription when I asked why Amazon was trying to renew it again, when my doctor just did a 6 months renewal, two months ago. They said "Oh you don't want the prescription, I will cancel it." Then "How can I be of further help?" They are literally the worst.

They are horrible! My medication is just sitting in the warehouse and it needs to be refrigerated. They said they tried to at temp to deliver to my house . Checked my cameras no one was there. It got shipped back and never left again. Medication should be first priority. Horrible horrible horrible.

Placed my first order with Amazon Pharmacy. Purchased many items from Amazon over the years, so felt like i could trust them with my medications. Boy was I in for a rude awakening. The prescription was for a 90 day supply. Slightly less than other pharmacies, so seemed like a great deal. Imagine my shock to find when I received the order that it was only 30 days, making it 230% more expensive than Walgreens or CVS. What's more, it was the generic and was more expensive than the brand name. Spoke to customer service and was told (nicely); sorry Charlie, to bad so sad. So burn me once, shame on Amazon Pharmacy. Burn me again and I would be stupid to order anything from them again. I closed the account. One and done

Multiple prescriptions have been delayed. One was lost in transit, and I wanted to file a claim so Amazon could do an internal investigation and attempt to find it. You can't use claims dot Amazon dot com because it's a prescription order. I was told by the pharmacy that I needed to reach out to Amazon Logistics because they are the shipping carrier. I contact them, and they tell me they cannot pull up the tracking because it's a pharmacy order and that I need to go through the pharmacy. So I was going in circles. The package still says "delayed" and shows up on my orders on the pharmacy homepage. I was told this will stay like that for 2 years due to pharmacy laws. That makes no sense to me. It was determined to be lost forever and I was refunded, but I have to see "delayed" show up on my homepage for 2 years?! Then, I order more after my doctor allowed more refills due to the situation. Now that one is delayed because "front door / driveway not accessible." I was home at the time they marked it that, and nothing was in the way at all. Customer service chat doesn't seem like real people even though they say they are. Their responses often don't actually answer your question.