Amazon.comReviews of pharmacy.amazon.com

Amazon has taken the PillPack experience and turned it into a nightmare. Once you figure out how to reach a live person, you will discover that they can't do anything to correct errors on you PillPack order; you have to do it on the webpage -- which you have to figure out how to use! Although certain medications were delivered to me for years in packets by PillPack, Amazon now claims that they must be delivered in bottles only. No explanation, just new rules. Good luck trying to get a vacation override from Amazon, a simple request that PillPack was able to make happen over the phone. Most recently, the person I was speaking with saw options for action that were not showing up on my screen. I have had to have two, very lengthy phone conversations with Amazon just to get a short-term bridge supply. The experience was horrific. I am returning to my local brick-and-mortar pharmacy.

I have just spent several hours and many phone calls attempting to resolve some issue that Amazon Pharmacy has with filling one of my prescriptions. I have a Co-Pay card that reduces my price from around $1,150 for a 90 day supply (with insurance) to $30/90 day supply. I've used these Co-Pay cards for many years with no issues from local pharmacies. I got as high up the supervisor ladder as I could and was told it is against their policy to call the Pharmaceutical companies or their Co-pay management numbers. I had a direct line and was told that they should be able to resolve the issue if Amazon Pharmacy would call them. Very poor customer service!!! I was not called back or contacted, despite being told that they would several times. Guess I am going to have to wait in the long lines at the local pharmacy. Thanks for nothing, Amazon Pharmacy!!!

Amazon Pharmacy is horrible. Despite the fact that they delivered to my address in the past several times, they returned my prescription to sender on two occasions claiming they could not deliver to my address for some unforeseen reason. I was without my medication for a week due to their incompetence. I am no longer using their service. AND their customer service is all auto-generated and you never get to speak to a real person, which is utter nonsense.

Transphobic. They will refill an estrogen prescription once or twice, then suddenly cannot. Multiple attempts made for explanation. None provided. Impossible to get a straight answer. Do not support republican anti-LGBT bigotry, do not do business with a transphobic pharmacy.

I would rate the Amazon Pharmacy service Zero Stars if this were an option! They are infuriating! My Doctor tries to send 90 day supplies and they constantly fill in odd quantities like 27 or 22 day supplies. I called my insurance and they go Amazon Pharmacy on the phone who informed them that they need another script from my doctor stating a 90 day supply. I have done this three times and Amazon again makes the same error. They have a long way to go to even be a descent pharmacy. I'd rate their service and customer services as EXTREMELY UNACCEPTABLE. Unfortunately this poor performing excuse for a pharmacy is what Blue Cross chose for my plan and I have no other options :(!

I have had numerous problems with Amazon Pharmaceuticals, all related to their website. I have used Amazon for about 14 months for my prescriptions. About every three months, something has gone wrong with my prescriptions or with refills. I was unable to remedy any problem via their web site and could only do so by spending an hour or more on the phone with their staff. Recently, Amazon shipped me pharmaceuticals I did not order. They will not issue a return. When the refill date came up, Amazon notified me via email they were going to fill the order. I immediately cancelled the prescription and turned off the automatic refill option. What was not apparent on their web site was the order was still being processed. Nowhere was there any indication they were still going to ship the pharmaceuticals. After the prescription was delivered, Amazon will not take it back nor refund any charges. I will not use them again for prescriptions.

I was a happy pillpack customer when I got an email that I had to transfer everything to amazon pharmacy. I figured amazon could handle a transition like that, especially if they were requiring it. I was wrong! They must not have put the tech in place before requiring this of their customers. Their website is extremely confusing and it's difficult to tell how much things will cost and if they are even going to be shipped or not. I have received at least 4 emails saying that my prescription has expired and that pill pack hasn't responded to transfer my prescription over so I need to call my provider to send in a new prescription. However, when I check on their website it says the prescription is active, coming in the next shipment, and has 4 refills. When I looked at the website yesterday some of the meds were showing the cash price and some showed the insurance price and some showed active and some not - even though they had refills. What a mess! Yesterday I spent 40 minutes on the phone with a pharmacist and a technician making sure that all of my meds are coming in the next shipment and that they are all running through my insurance. Since I am a nurse practitioner I just called some of the meds that were missing in myself. I thought I finally got everything squared away and then today I got two emails - one said that they needed a prescription by September 2nd or it couldn't be sent in the upcoming shipment. The other said that a different prescription had expired yesterday and wouldn't be included in my upcoming shipment. Neither of these things was reflected on their website, so I contacted support through the chat and they said both of those meds were coming, so they didn't know what those emails were about. I checked to see if it was spam, but it wasn't. Amazon pharmacy really needed to make sure they had everything in order prior to requiring Pill pack customers to change over. In the end I have 0% confidence that all my meds will show up. At least the employees are nice and try to be helpful, but what a mess! I expected better of Amazon!!

worst customer service ever. Never try to deal with their customer service. Just ask for a pharmacy tech until they transfer. Customer service will not listen to anything you tell them. Their standard of operation is to shut you down with no assistance. Talk to a pharmacist.