Amazon.comReviews of pharmacy.amazon.com

What went right? Lousy web based experience, the chatbot has three fixed answers an pages of gobbledygook, They lose prescriptions, they’ve needlessly complicated the checkout process, they’re incapable of understanding that just because they lose the PA it doesn’t mean you don’t need the med. overall, terrible, terrible customer service, I only wound up with Amazon Pharmacy because the bought PillPack, a small company with excellent customer service, when you called, you got a pharmacist, not a bot. Later: I cancelled Amazon Pharmacy and switched to Accuserv. Customer service is an actual person, there is a pharmacist available if you need one, and the packs actually tear on the perforations, unlike Amazon ‘s, which inevitably tore across the pack scattering pills all over the place.

I called today to get a price for my medicine under my insurance plan to see if Amazon was cheaper or more expensive and Amazon Pharmacy REFUSED to give me a price. No price check, no business, goodbye!

They did not fill the Rx as written by the doctor, they sent less, and now my insurance won't cover my medications and I'm paying out of pocket. Customer Care will not help me with this at all.

Amazon pharmacy is a joke

Pillpack was great until Amazon tried to merge it. Was a Prime member for over 25 years and just cancelled it (also for my business and looking to get rid of our AWS stuff). Amazon is just an absolute message right now and doesn't seem to care. Got a cancellation of my order a few days before it was delivered last month (with a nonsensical reason) and just got it again after spending 2 days dealing with support. A Pharmacist i spoke to there clearly informed me that Amazon has a software problem that's cancelling everything incorrectly and ensured me that it will be fixed. Same thing happened this month. It's not only just cancelling my order, but giving me no time to fix it.

Amazon Pharmacy is such a waste of time. They wasted over an hour of my time and then said they don't handle that prescription (even though it says on their website that they do). It's better to go with a real pharmacy website because Amazon pharmacy is of no help at all.

Prescription was delayed three times, and I missed a few doses after my surgery. I had to get the prescription filled locally and Amazon would not issue a refund...it was still delayed and never arrived at the time of this review. Amazon said it was the fault of the carrier. I asked again for a refund as I did not hire the carrier, but they refused.

They have no way of properly shipping temperature-limited medication. I ordered something that required a narrow 59°F - 77°F temperature range, and when I received it, the temperature inside the carton was over 100°F. The med was shipped from their Phoenix pharmacy and spent two days inside a sweltering UPS delivery van, so of course it was going to be very hot. Amazon did provide a refund, however.