Amazon.comReviews of pharmacy.amazon.com

Amazon Pharmacy shipped the wrong prescription and made me eat the $400! Do not use them for a pharmacy they are not a competent service provider in any way or form.

I moved my prescription from CVS to Amazon to save money (about $100!) but when I tried to refill there was a message that it was "discontinued". Not quite sure what that meant, I dug deeper and they gave three or four reasons that could be. But not knowing which of them was the actual reason for "discontinued" I had to get a new prescription (not easy) and go back to CVS, and pay the additional 100 bucks. So was it worth it to move? Not really, I won't go back with any other prescription.

Never again. Noticed I had a uti Monday, immediately got on with Amazon medical to request medication. Their provider wrote the prescription but there’s literally nothing about how to get the medication. They say they’ll deliver to your home but they dont tell you that YOU have to go to Amazon pharmacy and request the medication, then they deliver. I waited for 6 hours to hear back after my prescription was written before I figured out I had to go to a totally separate entity to get the prescription filled (the chat agents were entirely unhelpful) by then it was 4pm so it said it wouldn’t be delivered until Wednesday. These are antibiotics. It’s 5pm Wednesday and the medication is still not here. I have a low grade fever, nausea, and back pain. I’ve had a uti before and know how fast they can turn. They need to be informing users how the platform works and give them a way to track their medication. This company is dangerous and does not care about its patients.

Since buying Pillpack this has been a disaster. Every month, another issue. Do NOT recommend.

I was a very satisfied customer of PillPack which is part of Amazon but until recently it was run separately. A few months ago they migrated my account to Amazon Pharmacy, and since then nothing has gone right. every month 1 or 2 medications are not included in my monthly order because they claim there is problem with the prescription, but each and every time, after multiple phone calls and hours of wasted time, they miraculously discover that there was nothing wrong with the prescription. However, until that moment of realization, their staff argue with me like I am the stupid one.

I used Pillpack for years. Their ads won me over with removing daily pill containers and not having to have a ton of pill bottles to deal with. Amazon pharmacy swooped in and ruined another perfectly good thing. Now a third of my pills can't be added to the packets and I am back to pill bottle hell. I hate Amazon. A third of a year they've been promising to fix things and not following through. I don't have to be part of the 1.8 billion dollars they make off this awful service so I cancelled my service and will spend at a local pharmacy instead.

My experience with Amazon Pharmacy has been really bad. Their pharmacists are not very knowledgeable and their technicians don’t know anything. They don’t even want to help. So stay away from Amazon Pharmacy for your prescriptions.

I have been a PillPack customer for about 7 years, and was happy with the service. Since Amazon took over, I have had nothing but trouble. Of the 9 prescriptions and OTC medications that have been my usual order for 7 years, I have had issues with 6 of them. I have spent way too much time on the phone trying to get it right.