Amazon.comReviews of pharmacy.amazon.com

Great pricing. THE WORST CUSTOMER SERVICE! If your prescription isn’t written exactly a certain way forgot it.my My doctor wrote my prescription exactly they way Amazon told him to and they still refuse to give me generic over brand. On both the provider and consumer line you will wait FOREVER and even if you speak with someone they are NO HELP!

If I could give them less than a star I would. Their process is so rigid that they claim that they can’t make any modifications. I contacted them to schedule my delivery early because I would be out of town. NOPE! Their I was told I would have to order contact my insurance first to get clearance then I would have to buy in “bulk”?!?! So now I will be out of town without medication. They don’t care. They only want your money and then they dismiss you. What ever happened to customer service?!?! Everything Amazon touches gets screwed up.

Amazon Pharmacy fails to contact doctor when I need renewal of medication--- this is when I have run out of refills, Amazon Pharmacy says that they have contacted doctor and doctor has not responded. I then have to contact my doctor for a renewal and still do not get the medication renewed. This has happened many times, with medications that I have been taking for over 15 years. Never had this problem with Caremark. Amazon Pharmacy puts the burden on the patient to ensure that they are getting medication that keeps them well. Patient is now their own Care Coordinator.

I attempted to use this pharmacy. after several calls, transfers or prescriptions, and chat I was not able to get them to give me any accurate information as to what the costs of all the prescriptions would be with my insurance. I only received a price for one and it was higher than Good RX or my local pharmacy. With the last call to a live representative it became clear that this was a hopeless cause and I had them cancel everything. Trying to use the website and chat is most cumbersome and chat kept getting me mixed up with someone else.

My elderly mom used AP since she is in an assisted living facility and can’t go to a physical pharmacy. We live in the DFW area so we aren’t in a remote backwater. Despite this, delivery dates continually get delayed. This is a med that cannot be stopped so going on three times now she winds up calling 911 and going to the hospital as withdrawal symptoms begin to take hold. If it’s importance- don’t rely on Amazon pharmacy. We will be quitting before next refill.

If a med becomes too warm or too cold, the chemistry of the Rx drug is altered. That is basic chemistry. I never get my drugs through the mail. Never.

Really Amazon Pharmacy deserves ZERO stars or perhaps -10. It is impossible to set up two accounts for two adults in the same household. There is an endless round of receiving "CODES" by cell phone. The technology is primitive which is shocking for a company touting itself as a tech giant. Truly worthless. After wasting 20 minutes online with a representative who apparently knew nothing about the pharmacy sign ups or procedures, we gave up and sought a different pharmacy. As it turns out, Ralph's had the same medication at a lower price.

Amazon delivered my blood pressure medication after dark at the beginning of a snowstorm. The driver left it in my driveway. I found it the next day with my snowblower, and my pills (white) were scattered in the snow along with shards of plastic from the bottle. When I called to get them replaced or refunded I was told that since they had been delivered nothing could be done. Leaving me without the medication I need to stay alive. Fortunately, my insurance company was able to help me get replacement pills from my local pharmacy - which is where I should have gone in the first place.