The Pacific Gas and Electric Company is an American investor-owned utility with publicly traded stock that is headquartered in the Pacific Gas & Electric Building in San Francisco, California, United States.
Pacific Gas and Electric (pge.com) has 71 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Nanosa
A friend asked for weatherization program. What a scam. Cheapest door handles, light bulbs, refused to address broken windows and insulation and they pay these pretend contractors and call this an energy saving program. Mickey mouse job from this for profit company that continues to get rich off the poor.
Jenny L.
My bill in the summer of 2023 was $78 as I live in a one bedroom apartment that is so small, I pay $700 for rent a month. My bill went up in December from 112 to 187, and so I started to use less energy and save. The next bill I got in Janurary was 252 even though I turn off my heater and all electricity for hours a day. I am using so little electricity at this point in my tiny apartment, and I just a $$336 bill!! $336- AN $84 INCREASE IN A MONTY AFTER ANOTHER 100 INCREASE!!!! I can not pay this bill and so shut off my power and will never pay PG&E ever again. I watched them raise their rates by 17%, then 13% on TV but in reality they are charging so much. To pay for their mistakes too with their lines. Do not give any of your money to these people, they are stealing from us and making us broke with infinite increasing!!!! $336 a month for a one bedroom apartment.....PG&E needs to be never used by anyone!! Search local power, use Pioneer, message representatives and ask for a cap. They went bankrupt in 2018 because they are a bad company, do not use them!!!
SGM
Customer Svc is the LAZIEST I have ever seen! Problems are NEVER RESOLVED. I make a pymt, I get ZERO emailed confirmation, even tho ALL the appropriate options are in place. This is the THIRD TIME I have had to call in this problem (happens EVERY TIME these ***** claim to "IMPROVE"??? their stupid website!). I WASTE 20 min on hold, only to have to opt for a call back. Another 10 min. gone. When call back comes, what do they do?...waste another 15 min. making me hold while they go thru EVERY OPTION that I HAVE ALREADY CHECKED (note: they assume all customers are ****** for not checking off 'email me' option!). So after that I get the: 'can't help you, have to transfer you over to tech' (which is what I asked for in the first place!!!). Now they expect me to hold AGAIN until a new idiot finally gets on the phone! I state the obvious: after wasting more than 1/2 hr of my time ALREADY, you have ALL my info, you KNOW what the problem is (again, THIRD TIME reporting this!...and STILL continues to happen, so obviously they didn't do ANYTHING prior!) so JUST FIX IT! There is no need for me to HANG on the phone listening to you 'typing' while NOTHING ever gets fixed! So I have to hold another 10 min. while he types up a ticket, and what is the outcome? Today I get an email saying " this type of transaction cannot be completed through our online service"....and I'm suppose to call them AGAIN!! Funny how they NEVER have an issue TAKING your money, but acknowledging it thru a simple email these useless tech ****** can't handle it! THEY ARE A USELESS LOT and I will be SO GLAD TO BE DONE WITH PG&E when I MOVE OUT OF CALIF. (Like most of the residents have, or will be, doing!)....CALIF. is a MESS and PGE is the BIGGEST CORP. ROBBER of all time! (THEY START THE FIRES while the public has to pay for it in prices that NEVER STOP INCREASING!!!). If you DON'T live in Calif, STAY AWAY!!! You'll be doing yourself a great favor to your SANITY AND WALLET!!!
Brett P.
Web site blows. They could care less. In fact it probably keeps us at bay. PGE is in bed W CPUC - which is 4 women and 1 man making decisions for the entire state of a CA. CPUC is lobbied soo hard - and PGE can do now wrong as a result. It's corrupt. PGE is too comfortable. Needs valid competition to hold them accountable and allow for choices. CA consumers are screwed by prices paid. Look at rates by state for therms of gas or kwh for electricity. It's sad. We Californians pay a lot for all resources and get little in return.
J Z.
How to get away from PGE. It is the reason why I get paid higher yearly however spending power goes down. If they keep raising prices times higher than inflation, It is not difficult to for them to take all the after-tax salary in a few years. My bill increases by a few times in just a few years. It is hard to get extra 100 dollar per month after tax and insurance, etc after one year's work. and PGE takes it away. If you look for ways to save on their website, it is really difficult to save >5dollars, even though it says they are working hard to save for their customers. Their rate will never go back.
Janice H.
If I could I would give them a -5. They are one of the very worst websites that I've ever encountered and I have been on a lot of them. And talk about service! Have you ever tried to get to a real live person on the phone at PG&E? Good luck!! And their rates just keep going higher and higher. (I actually gave up opening an online account at PG&E. I've wasted enough time with them.)
Eliot
They can’t send paper documents for proof of address?! Seriously?
David O.
PG&E had one of their 'usual' outages in my area yesterday that lasted from noon until 3AM so our house was hot, we could not perform the usual chores and we had no internet. I have lived here in Sonoma Co, CA for 30 years and only in the last 10 years has this become commonplace. It's a management decision there to not really care about service and customers so much now, only that they prevent fires. That is good to prevent fires but they still are in the business of providing electricity. Interesting when I call the outage line they tell you to go on their website when I have no internet. They also don't miss a chance to tell you how to pay you bill in so many ways! Really a poorly managed company to the core! And that woman spokesperson/Pres. who makes millions of $$ is all show. That's PG&E, one of the worse corporations in America!
