PGA TOUR SuperstoreReviews of pgatoursuperstore.com

I received a coupon in the mail for a $20 discount for a purchase greater than $100, usable in-store or online. I needed new golf shoes so I went to their website and made my selection. As I attempted to enter the discount code I was informed that it could not be accepted. I called the store and they couldn't get the code to take, so they directed me to "Customer Care" who told me that the brand I selected was exempted from the discount. The coupon spelled out in detail exempted brands, and the one I'd selected, Skechers, was not listed. Customer Care told me I was out of luck as the corporate policy was such that he could not honor the discount. Truth-in-advertising is protected by the FTC. PGA Superstore is violation of this Federal law.

I ordered a wedge from PGA Superstore and they said 7 to 10 business days. They deducted the money on April 16 for confirmed order on April 15. I had to call on April 29 as no communication from PGA. They now state May 13 for ship date. Not only will I not be home the week of 13th, I will not have the club for the trip. The risk of the club delivered with no one home for a week is not good. False advertising and promises from PGA Superstore. Customer Service offered no answers or solutions. Go to TGW for better customer service and results

Really disappointed at the service from PGA Superstore. I ordered a putter over the weekend and paid for the upgraded shipping (3-5 days) to receive it by this weekend. I received the confirmation and they charged my card. Did not receive shipment confirmation so called today (Wednesday). Was told that the club was being shipped directly from Taylor Made and that always takes longer. They could send an email today but it would take up to 72 just to get an estimated ship date from TM. Horrible communication from PGA Superstore and actually deceptive to say it would take 3-5 days to get it when actuality it is 3-5 days from whenever it ships.

I shop on a regular basis at your store and have seen a huge difference in customer service. Very unfriendly to a point of rudeness. I recently made a purchase and wasn’t even thanked. I am going to take my business to Golf Galaxy from now on. I owned my own business for thirty years and always stressed to my employees that They greet customers with a smile and make them feel welcomed or they will go somewhere else. That is what I will be doing.

Customer service by phone is at extremely rude .

PGA superstore deserves a zero or below! My son paid over $1,300 for a set of clubs and grips. We paid for faster delivery. When we received the order, they sent the wrong clubs and not all the grips were what we ordered. The entire order was wrong. Contacted the customer service and they were supposed to overnight the correct grips and a return ticket to send clubs back....never received the correct grips and now they won't respond to my emails. They are Totally avoiding me....DON'T DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO PAY FOR SOMETHING YOU DIDN'T ORDER THEN THEY DON'T FIX IT!

Ordered a full set of left handed lady clubs to the store at PGA Blvd. Express delivery, because we are in Florida on holidays. After one week I went to the store to check. They told me I have to wait and they will send me an e-mail when the clubs arrive. After two weeks I still hear nothing, so I went back to the store. Now they were telling me, that this brand doesn’t make left handed clubs! This company has a very lousy service and is not good organized. Below zero points.

Dreadful, these are not better than thieves and conmen. I made an order 5 months ago and still nothing has been delivered weeks and weeks of pathetic excuses refusal to provide a refund. Avoid at all costs