PGA TOUR SuperstoreReviews of pgatoursuperstore.com

I’ve been to the Schaumburg Il store at least 25 times since its opening and customer service gets worse every year. Today I asked for help in the tennis dept. from a guy sitting on his a$$ who just looks at me and says “ I don’t know, the main tennis guy will be here on Monday”. I find what I need anyway and then stand in the checkout line 5 deep while 3 other guys in the service area just stand there and watch. Finally one of them sees the disgust on my face and says “next in line over here”. I go over there and he says “oh this machine is locked, hold on”. He then sends me to another register and that guy gives the “wtf” look, but checks me out finally. No one in that store has any retail customer service skills - the manager is to blame. I wish Golf Galaxy was closer to my home!!

I bought refurbished Titleist Pro V1 balls and the price was good and I soon found out why, 70% of the balls where damaged to the extent that they where unusable, either sever cuts or painted to cover the damages so the dimples where partially filled in, affecting of course both flight, distance and putting. As they came in a sealed plastic box I did not notice until I got home which is abroad. Not going back again for sure.

I ordered a set of Ping irons which appears to be in stock on the PGATourSuperstore site. It took two weeks before the clubs were even shipped (ordered 12/23 and they claim they will ship 1/6)!! I called the store and they do not stock clubs, they ordered them from Ping! Order from someone who actually stocks the merchandise they sell!!!!

Placed an online order on 12/16/2024, and paid extra for 2-day delivery. It's now 12/21/2024, and although my card was debited immediately I haven't got a order confirmation, tracking # or anything. Emails to follow up went unanswered, I've been on hold now for 30 minutes. Don't order from here.

This is a real conversation from a visit to the store at Coconut Point, Estero, Florida: (My husband) "I'd like to get a nice set of irons without spending a whole lot of money" (Young clerk, barely looking up from his phone) "Well, if you're not going to spend a lot of money, I can't help you." (Goes back to looking at his phone.) There were lots of workers there, mostly practicing their own shots. We actually had to wait for them to move off te simulator to try a few clubs. No thanks, PGA.

Tried to buy a new powered golf cart. They declined my card twice, saying I had the wrong card info. My bank sent me a message both times saying someone was trying to use my card. I never have this issue, something SUPER sketchy going on here that I don't know about if my bank thinks this was a scam. This was my first attempt to shop with them, and I wouldn't be surprised if some mysterious charges appear on my statement next month. No trust. No service. No way I ever shop here again. People that say anything good about this business should have their opinions tossed where they belong, in the trash.

Hebrew Leadership guided by solely profits where customers are expendable in a culture valuing the same things that got Biden/Kamala disposed of convincingly.

Ordered a wedge to match my others, received a wedge with a different shaft. Slow communication, eventually got an unuseable returns label that involved a 2hrs round trip to drop off at DHL depot. Refusal to offer any alternative solution and then ceased communication. Stuck with a club I'll never use. Rubbish customer service, rubbish communication timeframes, rubbish policies, rubbish company for one that states "The PGA TOUR Superstore stands behind every item we sell. We are committed to having satisfied customers that love golf and tennis as much as we do. That's why we offer a MONEY BACK GUARANTEE. In the unlikely event that you are not completely satisfied with the product you purchased, simply return it, in original condition within 30 days for a full refund with receipt"