PGA TOUR SuperstoreReviews of pgatoursuperstore.com

I went to the PGA Superstore in Brookfield, Wisconsin. They are not the nicest group of people to deal with. I was treated like I was there to steal something. I purchased a Hybrid golf club, and when I asked if they could put a new grip on the club, they said it would take a day. Only after I threatened not to buy did they do it right away. Not a place I will go back to

I ordered 2 rangefinders for a customer of mine, and they sent USED ones. Then they made me ask my customer to take pictures and return them, after which, they did NOTHING. I have put $10K+ through this chain in the last year, now I'm going to Golf Galaxy. This place sucks, their customer service sucks, and their stores are full of a**holes who would rather avoid you than help.

Same story as most people here: I ordered some clubs that had a lead time of a couple days, I waited a couple weeks with no communication then called them to check on status--no big deal, the manufacturer is sending them tomorrow. Wait another week with no communication, I call again. Manufacturer is sending them in 2 weeks--ok, cancel the order as my pre-order is now sitting on the shelf at just about every local store. Sorry, we eed to cancel with manufacturer and will get back in 1-3 days with confirmation. No confirmation after 4 days. Meanwhile, they are holding my money for the last 1.5+ months and I can't get it back nor confirm that it won't show up at my door in 2 weeks. They are either liars or completely incompetent. Stay Away!

Ordered a 7 wood in November with a shipping window of a few days. Never received any communication. Finally after receiving nothing after a few weeks, I reached out only to be told the club wouldn’t ship out until March. That was strike 1. If that had been communicated I would have ordered or found the club elsewhere. Well March is here and yet again no club and no communication. This time I call to check on the order and am told it was canceled by the manufacturer a week prior - so I sat and waited 4 months for nothing. There was zero communication from PGA Superstore that my order had been canceled so if I didn’t call, I never would have known. They blamed it on the the manufacturer and said they should have told me - how would that have happened? They didn’t know who I was? I put the order in through PGA. Highly unprofessional, horrendous communication. We will not be shopping here again.

I don’t think they hire golfers….also customer service needs work. Impolite and make you wait forever until they reach out asking if they can help you with anything.

Bought some pre-owned irons, day later tried to return them but was told could not get a refund. No where was it indicated that could not get refund. Is this legal?

If you are from out of town, do not shop at any of these stores. It is impossible to get exchanges or refunds. I purchased 4 pair of Z Golf Gloves from the Myrtle Beach store which apparently must have been sitting in the store too long. In with the very first use, the coating on the gloves shredded and peeled off. And though i sent photo's and the receipt, they still wouldn't exchange or refund the purchase. I'm guess I'm stuck and now will never shop in one of their stores again.

This store promises the world with expedited shipping but you will never see the package when promised. Emails to customer service are futile. Have made several purchases from them and every time it's the same story. DO NOT pay for expedited shipping from these folks. If you're not in a hurry you should be ok.