P.F. Chang'sReviews of pfchangs.com

On May 10 at 6:08pm, I made a reservation with Jill for a party of 12 for May 22 at 4pm. Jill advised reservations are normally made for parties of 10 or less, and my confirmation may say 10 but she has me reserved for a party of 12. Upon arriving at the restaurant, I advised the hostess of my name and party size. Jennifer, a manager at the restaurant immediately jumped in and advised reservations were not being made for parties over 10. I advised her of who I spoke with and she stated Jill was not a manager and she proceeded to call for another party to be seated. After waiting for someone to seat those of us who had already arrived, we were seated and 3 additional members of our party arrived which totaled 9 individuals. I asked the server, Holly if we could get an extra chair at the end of the table and she advised she would need to check with her manager. The manager, Jennifer, sent Holly back to the table 3 times to relay information regarding why they could not accommodate any additional guests instead of addressing the situation herself. We were told a chair could not be added for safety and COVID reasons and no more guests could be added. I advised there were 9 people seated and our reservation was for 12 and the manager should come to the table instead of involving the server. Jennifer could be seen rolling her eyes and pointing at our party along with the other young ladies at the front desk. She never came to the table, instead she passed us several times rolling her eyes and another gentlemen came to the table, but never introduced himself. He basically stood there and starred at us until I began to speak. He stated he was just going to wait until someone raised their hand to say they were the person to speak with, which is not a good way to communicate with guests. However, I explained our concerns and he counted the individuals seated and stated a chair could be added. At this point 3 of our guests left as they felt uncomfortable and decided not to eat at the restaurant. At no point did anyone apologize for the way were were treated or for the information I was given by Jill, except Holly. The so called managers did NOTHING to try and make the situation right. I am very displeased with our experience, especially after spending over $200 at this location and after having great experiences at PF Chang's in my area . This was bad business, poor customer service, and poor judgement on the managers who based on this experience should receive additional training. I will never eat at the Jacksonville location again!

I have eaten at PF Chang at the Millenia Mall before and it was great. Today I ordered and brought it home. It tasted terrible. There wast too much ginger and way too spicy. It did not taste good at all. Do not eat here because this food does not taste like Chinese food. I give this restaurant a 0 as a rating.

Mother’s Day. 5/8/2021. I ordered a bottle of wine to celebrate. I was still eating my food and had wine left in my glass as waitress came in and started bagging food in front of me without my permission kicking me out. I will not come back. Orange chicken new recipe is pretty horrible as well. I liked this restaurant before but I will not be back.

We love PFCHANGS but have not any in wv so we always try to get to one when we travel which we did a LOT WHEN WORKING RACES. Now retired so Lexington is our closest (3 1/2) hours!! We have always been PLEASED at this restaurant last 2 times we had Andrew as our server and he’s GREAT!! We have even planned trips around PFCHANGS LEXINGTON ON WAY TO HORSE PARK Greensboro on way to Myrtle Beach snd Myrtle Beach!! PLEASE BUILD ONE CLOSE TO CHARLESTON WV!! WE HAVE NEVER BEEN DISAPPOINTED AT ANY PFCHANGS Vicki Smith

Food was not as good as the $44 we paid for 2 people. Way overpriced for the quality you get, would rather do Pei Wei.

I just wanted to write a review because it’s been a year since we’ve been able to eat inside a restaurant. Today was my husband‘s birthday and we decided to go to P.F. Chang’s. I called to make a reservation and they accommodated 10 people. When I got there the table was set with fancy placemats, real chopsticks and a birthday card signed by the restaurant staff. They were very friendly and accommodating. Each table setting was set with a porcelain crane to hold the chopsticks. On the bottom of the chopsticks it says stolen from P.F. Chang’s. I asked our waiter if we were able to take them home and they said, absolutely it was a marketing thing. No other table was set up with fancy placemats and fancy chopsticks. I just wanted to say they really made my husband birthday a memorable one.

We ate at the Glenn Mills PA location and the service was good but the crispy wonton strips for hot and sour soup were changed to these little squares covered in oriental 5 spice. All I tasted was cinnamon and black licorice which ruined the soup. The crab rangoon was horrible. I think they just ground up some crab and deep fried it. There was no cream cheese and it was gritty in texture.

I ordered Chang’s spicy chicken adult meal and got a kids meal. I even paid 3 dollars more to get fired rice and ended up with a spoon full of rice and maybe a spoon and a half of chicken. As much as I spent you would think that I would have gotten more food than my kids. Disappointed. I learned my lesson about take out, from now on dine-in only or don’t order at all.