PetyfyReviews of petyfy.com

Order a winter jacket for my dog using their sizing guidance (xxl) and added 1 size up to make sure it was large enough. It took over 5 weeks to arrive and then the xxxl jacket was WAY too small. I contacted them about returning for exchange and was told no exchanges (not their written policy). They offered to send me another correct size BUT ONLY IF I PAID an additional 50% of the cost of the jacket plus shipping. Do not buy from this company!!!!!!

Well I wish I'd seen all these reviews before I ordered from this sham of a company. I ordered a dog coat over a month ago and of course it's never arrived. I've tried to contact customer service but no one will respond. If I had known it was coming from China I wouldn't have even ordered but that in itself says alot. Crap!!

BEWARE-I ordered a dog coat from Petyfy on January 2. It never arrived and the company did not respond to my Jan 22nd inquiry about the order. Don’t place your trust- or your money- in this company.

Finally I got satisfaction! After my review on the poor customer service I finally was refunded! It appears that it may have taken my negative experience being posted to finally get results- whatever the case, I was finally refunded the purchase of the dog jackets. Reviews definitely help potential consumers in making their own decisions on where and what to purchase. I for one will go elsewhere in the future.

This online company displays some very nice pet products at reasonable prices. The problem is that it is unlikely that you will actually receive the merchandise nor receive a refund when they inform you that this is an ongoing problem. Their customer support is very slow to reply and when they do it is never good news for the customer. I have continued to contact the customer service person requesting (for the 4th time) that I am awaiting the refund that she informed me that I could have. My assumption is now that the company is fraudulent.

I ordered a harness coat for my dog in early December. I knew that ship times were crazy this holiday season but it still took 4 weeks to get to me. Even after following the measurement guidelines the coat was way too small (I ordered a medium for a 15lb yorkie mix). I contacted them and they said to donate the coat and they would issue a refund....never happened and cannot reach anyone via phone, chat on the website or email. Worst customer service ever.

I really wished that I read this reviews before I gave them money just like lot of people here. I have same story just liked others. I made orders on December 31st 2020 today is February 10 I haven't received my refund which they told me wait about 3 to 5 days to get my refund but this was January 28 2021 and i was dumb to checking my bank to see I got my money back. Like many like others people here I worked hard to get money but seems like this SCAMMING COMPANY making so much money lie to us. I wonder anybody can do something about this company SCAMMING lot of people's. Money. Even just here reading reviews so many people lost there money but this company made so much money for done nothing. Hope one day Some KARMA will get this company.

I ordered my backpack and booties Dec31st, 2020. Still has not arrived! Very frustrating! My dog had spinal surgery Dec. 2nd and I needed the backpack for his recovery. It’s interesting that they continue sending me solicitations but can’t supply my order. Never again from this company!