PetyfyReviews of petyfy.com

Never recieved and no response after emailing.

I should learn NEVER order from a company on Facebook. Most are based in China and Petyfy is one of them. I ordered a jacket for my dog in early December. The tracking number supplied says shipping label created. I tried calling and get message to email. I sent emails and get no responses. Fortunately, I filed a dispute with my credit card company and the credited the amount of the purchase back to my card.

Placed a $100 order, after a month I realized it’s not coming. They’re a China based brand, Which I didn’t realize until I tried to track my order and the tracking number never worked. Just spend a little more and shop from chewy.com or a reputable brand.

I wish I had read the reviews before I ordered. I have a feeling that this was once a legit company but whatever it is now, it’s not good. And recent reviews are written in broken English, with clearly generic American names which screams to me that they are fake reviews. I placed an order on Dec 25, shipping was supposed to be 5-7 days. Today is January 15 and not only had it not arrived, I can’t get a response from customer service via email or phone. DO NOT order from this company.

This is a company you'll want to do business with. My dog is very small weighing 5 pounds. He walks out of the jacket I ordered. What I really need is extra small which they don't carry. Their customer service replied very promptly to my email and offered their assistance. They are very customer service oriented! The harness coat I ordered is exactly as described and exactly what I needed. I will order from them again!

When I read the reviews on Petyfy 4 wks ago it was just that jackets ran small. I fell into the trap as well when I ordered from Instagram. Now I see the reviews here on Trustpilot. I have not received to date the waterproof jacket I ordered. Petyfy's phone is down allegedly due to covid. Chatting with them doesn't happen either. Your best shot is by email. I emailed them to up the size in jacket and they did respond saying that it would be a $1 more. That was the last time I ever heard from them. The only thing immediate was the charge ($58). I did receive a tracking number and it permanently says 'in transit' from China to USA. When I was charged my bank (B of A) notified me right away that it was charged out of Austria. That was the first red flag but I authroized it anyway. I was also charged a transaction fee. I honestly thought the products were made in America. If I'd have known it was from China I would have NEVER ordered it. Anyway, I called BofA and put the charge into dispute. They will now try and contact Petyfy. Since it's outside the delivery date and Petyfy hasn't responded to me they have the right to 'take back the money'. They told me that if it does get delivered and it's flimsy that they will still take the money back from Petyfy. The agent told me that this happens a lot by people that order from FB or Instagram. That most of this businesses are shams and that if you do get the product it's inferior. He said that only 8 out of 10 people seem to put it in dispute so the company gets pure profit on the 2 persons who don't complain. It pays for them to stay in business this way. I also would give it no stars but that's not possible.

If I could leave zero stars I would. Awful customer service, product is not as advertised and this company is really a scam that is leveraging social media ads to try to drive business.

What a disaster. I ordered a pet coat before Christmas which has yet to arrive. Terrible customer service-no shipping number, barely any response when contacted-had the nerve to offer a "ten dollar coupon" which never materialized. One star ONLY because a ZERO is not available. Do yourself a favor and AVOID THIS COMPANY LIKE THE CORONA VIRUS! BUY AMERICAN-MADE GOODS!