PetyfyReviews of petyfy.com

Still no order. Been 6 weeks and the app they tell you to download to track your order, there still isn't any tracking uploaded regarding my order. Wish I reviewed the poor customer service comments before even placing my order what a waste of $45. Never again.

After 5 weeks I finally received my order. It came with no invoice or return/exchange slip. I ordered two XL coats for my French bulldogs as suggested on the website. These XL coats did not even come close to fitting my dogs. I tried emailing but no answer once again. I have two coats that I paid for and can't use. I will never order from this company again.

I ordered two coats for my dogs on 12/15/20. It say it will take 8-10 days to get it. But the shipping notice came on 12/25/20. I still have NOT received my order. The tracking shows shipping info was received by the carrier. It still shows the same info. I contacted customer service twice and they keep telling me it is in transit! Horrible! This is my first order with the company and it will be the last. They charged my CC the day I ordered and I am beyond frustrated.

I waited five weeks for my order to come in before emailing customer service for a replacement. After a lot of back and forth they offered a refund, and then ignored subsequent follow up emails for two weeks. I still haven’t gotten my refund for the lost shipment and haven’t heard back from them. Truly awful customer service

I ordered a backpack and dog sweater on Dec. 27. This is Jan. 20 and no word as to when or if my order has been shipped. I was billed for the order shortly after I ordered, so the company has my order. I can download an app to track the order, however, I do not want to download an app to my phone or computer. If I had known it was coming from China, I would not have ordered. The expression, "It's on the slow boat from China", tends to be very true in this case. I do wish I had seen the other customer complaints before I ordered...BEWARE FUTURE CUSTOMERS!

I would have given less that one star. I ordered an XXL large jacket that came many weeks later. The size would not fit a chihuahua. Their size chart and what you get are very different. The have responded to emails but they have been very genaric stating that they would turn the email over to corprate for a decision. They have not returned any emails since. I am stuck with an unusable jacket and much frustration. Do not order from this company

Ordered a dog backpack on December 26th and still haven't received it. Wish I would have read the reviews before ordering.

I wish I had read reviews prior to ordering a waterproof jacket that doubles as a harness. I ordered on 12-17-21 and my credit card was debited. I still have no coat. I have written to them several times and get the same email saying their staff is just coming back from their holidays. What holidays are they talking about as New Year was 18 days ago. My last email to them said I would notify my credit card company that I never received the merchandise. I honestly don’t think the company cares as they have never responded to emails. Wish there was some way to prevent them from posting on fb or doing business in US. I would NEVER order from then again. If I could give them a zero rating I would.