Pet TreaterPet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.
Pet Treater (pettreater.com) has 375 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Andrea K.
I was charged for a 2nd month its been a month since I ordered the first month still haven't recieved it n was charged for the 2nd month and I sent them an email and their response was generic and offered no resolution just said sorry your package on the way horrible customer service.
Lisa D.
We love pet treater and all of the toys and treats have been worth the $15. I only give 4 stars because of the shipping. My payment comes out on the 6th of the month. It's the 25th and we are still waiting. If the shipping were speedier I would give 5 stars!
customer
Toys were horrible quality, two of them were in the trash within 48 hours because my little one destroyed them, even though I said I didn't want fragile stuffed toys with parts than can easily be chewed off. Also customer service is terrible- you can sign up on the computer but they make you go through their customer service to cancel but the customer service is almost never open and they don't have chat or anyone who answers the phone- terrible! If I had known how hard it would be to get out of this mistake I never would have done it. Update 2/18/2023- It's even worse than I originally thought. Even though they send that B___S___ reply and told me they honored my request, they actually sent me another package and charged my card again, and the quality was so low that I can't give them to my dogs because I am afraid they are going to ingest the stuffing when the toys fall apart after 10 minutes. Now I am contemplating changing my credit card number because I think they are just going to keep billing me forever. What a scam.
Response from Pet TreaterFeb 13, 2023
Hi there, You can definitely cancel quite easily, by email our customer support team. And they do respond pretty quickly. Also, it seems you have done that. I'm sorry the toys didn't live up to your expectations. Every dog is different, and there isn't a space for you to note that you need more durable toys. Over the course of receiving multiple boxes, we vary the durability of each toy, so that each month your pup gets to experience plush toys with fun squeakers, rubber balls, different fabrics and materials to keep pups like yours engaged. It seems your pup REALLY LOVED their toy, and had the best time. If you have a pup that needs only durable toys, we would recommend finding a more durable toy provider, as we can't forget about our senior dogs, or docile mid-life dogs that really just want to squeak a plushie. Please contact us at [email protected], if there is anything else we can recommend for you. Thanks for trying us out!
Laurie
I signed up for a monthly box and also added a donation to a program for Veterinary Services for those not able to pay. I was never sent a package shipping number but I was contacted when they attempted to charge my debit card, again for another box. It has been 16 days and I am still waiting on my first box.I contacted the company about not receiving my first box, I was referred back to the website's FAQ. I have canceled my account and will be requesting a refund. I cannot and will not recommend this company. Terrible experience.
“Pettheater” who ?.
After many months I tried to cancel my subscription b/c my cat no longer seems interested in the items. On My visa charges “Pet treater” is listed as a co name “Pettheater” (the WRONG name AND number as well!) Could not google them or call. Finally found the info w/some work-Check your credit card if you sub to this company. After calling, the Company was unapologetic, didn’t seem to care that their info was wrong, & charged me ONCE AGAIN & refused to refund. Wish I never stuck w/them to help them out & be nice. The items are a good idea.. a scarf, snack, toy-but for 15 or more a month my kitten doesn’t play w/the toys for some reason & the scarves are piling up. Now I have a box full of unused toys & scarves. ** added 2/14/23 -response: I have never been to a “ Pet theater” Vegas 🙄 & if I could post a photo of my credit card-you will see the error. Maybe they should look into what I’m saying instead of blaming a customer. Do not do use this company, there’s so much better out there.
Response from Pet TreaterFeb 13, 2023
I'm so sorry for the late response, but I can't help thinking this charge "Pettheater" is not from us at Pet Treater. Did you visit the Popovich Comedy Pet Theater in Las Vegas recently? Their CC charges as "Pettheater" - which can definitely be confusing.
Grace
This is the best priced pet subscription that I have found. I like that they have it for cats and dogs!
Alfredo S.
Sasha started playing with her new toy right away. She really likes her treats too. This is a great program. Sasha gives PetTreater 5 stars because she can't give 6!!!!
Kelsey T.
Super cute my pup loves it
Response from Pet TreaterAug 3, 2022
Kelsey, Thank you so much for the 5 stars! We are glad your pup loves it! Have a great day, The Pet Treater Team
