Pets WarehouseReviews of petswarehouse.com

There’s no option here to NOT give any stars. I purchased an item (replacement bowl) for my cats on June 14, 2021. I received a faulty/defective item and emailed them regarding the situation. After multiple email exchanges they finally said they would send me another bowl after 2 weeks. I patiently waited and nothing. I emailed them about a month later following up on the status only to find out “They are currently in back order from the manufacturer. As soon as it is available, we will ship it out to you right away.” That last email was July 31st. It is now December 2nd. This is by far one of the worst customer service experiences I have ever dealt with. I wish I saw all of these other multiple reviews regarding this site so I never would have been placed in this situation in the first place. But I too was a customer who only found what I needed specifically on this site. It’s very unfortunate! FUTURE BUYERS BEWARE!

Worst customer service ever. Tried many times to get answers. Joanne said she'd call back. Instead she left for the day. They don't answer email. I'd guess almost anyone else provides better customer service than they do. Shop elsewhere and save yourself a whole lot of grief!

I wish I would of read these before I ordered now I am afraid I have been scammed no answer on phone or email I can’t believe I didn’t listen to my instinks

I am very disappointed in the customer service or rather lack of customer.service with this company, I made a purchase of a Kong Jumbler, actually 2, one to five as a gift, 1 to keep, my dog has a basket full of Kong toys, I gave my dog his and within 20 minutes the squeaker was destroyed and the Kong was in pieces. I LEFT 2 voice mail messages and emailed customer support, I recieved an automated response that I would be contacted by customer service in 24-48 hours. That was 5 days ago and I have heard NOTHING. I am glad this purchase was small and I found out how bad they treat their customers before I spent more money. Customer service means something to me, evidently it doesn't to them. My recommendation is spend your money elsewhere

I was optimistic when I saw they had my pet's food in stock and even paid the extra charge for next day shipping...it has been 3 days and I have not gotten 1 update regarding my purchase. No shipping details or tracking number, I don't even know if the item is in stock or not. I have called multiple times - no one picks up and emailed 3 times, still no response. Super frustrating and annoying to have to deal with. Never again ordering from them. Buy somewhere else

Worst customer service I've ever dealt with in my entire life. I've called multiple times, emailed multiple times, sent request through website multiple times and have not received a call or email in anyway.

I ordered an item in may. I was told it was on back order and would take 3-15 days to ship. It’s been 3 months and still no item. They also can’t tell me when I’ll get it. I will be disputing the charges. Don’t order from them. Seems to be a scam.

I wish I had read these reviews before I ordered. My cc was charged and I never got the merchandise. Joann is a piece of work. Said I wasn’t fair to reverse charge because they have t pay. Oh boo how. Too bad. She didn’t even off to reimburse my priority shipping cost. If I receive merchandise in good shape I’ll let my cc know. Otherwise she knows what she can.