PetSwagReviews of petswag.com

Ordered a dog Personalized No Pull Dog Harness. They sent me a USPS tracking number that was shipped from Renton, Wa., it took 4 days for the package to be picked up. When the package finally arrived it was some kind of dress that is hard to describe and I immediately send them and e-mail requesting they send the right item or give me my money back. I gave them time to reply, but have not heard from them. Apparently they are ripping people off and I will be sending a e-mail to the BBB to re[port them.

If I could give zero stars, I would. Good thing I paid via PayPal, because otherwise I would be out $120. Like other reviews said, the one piece of clothing was way off, not even close to the measurements on their site. I tried to contact them for a return, and I couldn't get a hold of anyone. Their website is a scam site, they have some fake address in both NY and CA, but are located in China. They also didn't refund my money for items that were out of stock. I then took up a complaint with PayPal, and Doggyswag contacted me (after hearing nothing for weeks), asking that I withdraw my complaint. Of course I said no, called them a scam site, and they said "they can't refund my money, unless I drop my claim with PayPal" HA! What a joke. Stay away, run as fast as you can.

Trouble with service, they do not response to emails regarding returns. There is NO PHONE NUMBER. THE FAKE NUMBERS ON LINE GOES TO SOME SURVEY!! Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. WILL NEVER DO BUSINESS WITH THEM AGAIN. ALSO THE DOG HARNESS IS A BAD DESIGN AND CHOKES OUR DOG. That's why was trying to return it. Still NO answer from an email and no phone contact number. So out $40. I guess?

Have tried multiple times to contact company to return the dog harness as the harness pulls off my small dog easily leaving me with a run away Lhasa. Have not received a return email or contact on how to return this item.

Ordered some beds, got an order confirmation, and nothing happened for 4 weeks. No shipment, no order update. I called, which went to voicemail, and then emailed, which bounced. I would not risk doing business with this company.

Scam. They have not sent the item but charged our card

This company is a scam!!!! I ordered something a month ago and was charged and never received the item. I emailed to complain, no response, then emailed again and the email was returned because the account was disabled.

Terrible customer service