PetSmartReviews of petsmart.com

The worst customer service I’ve ever had from a company that I’ve purchased pet supplies for YEARS. I’m utterly disappointed. I emailed them two days ago and instead of providing helpful service, they proven themselves unwilling to help and continue to repeat themselves, thus, making ME repeat, and explain to different agents my issue (Looking at you, “Morgan N” and “Colton J!”). Can the agent act like the want to help? Is that so hard? Going back and forth with them on the issue and seems like they’re just not wanting help at all or find a helpful solution. This ordeal makes me not want to shop at petsmart ever again. I’m disillusioned by the whole experience. After finally expressing my disappointment on an email, one agent finally relented and tried to provide a solution, However it’s moot point- can’t even order online because every time I try to use the app, it won’t let me checkout the items. So in conclusion, they won’t help and I’ve had an awful checkout service on app/online… time to switch to another pet supply store where I get treated like a paying customer. Money talks, right? Time to take my business elsewhere.

Scheduled an appointment for grooming and PetSmart rescheduled it last minute to the following weekend. Went in for the rescheduled appointment and when I got there is when they first decided to say her rabies was one day over. Needless to say we will never be going back.

This location of petsmart only cares about one thing, how much money they can get in their register. Customer service is non existent. God forbid your dog has an accident on their floor, let alone in the checkout line. I asked the associate if she could take care of the bm from my puppy. Now mind you I had not paid for my purchase yet. I then asked for paper towels to clean up the mess and was given a near empty roll. I had my dog leash in one hand and I was trying to pay for a purchase with the other. I asked the associate for help and she flat out refused. This stores entire business model is to cater to pet owners, period. Carlisle, PA location

Heads up folks on ordering online! Placed an order to be shipped and they changed part of it to pick up at store. Granted customer service was nice about canceling the in store pick up and refunding but I really wanted that item. This was my first time ordering online to them and it will be my last. Nobody should have to scan to see if they r going to switch your order over to store pick up.

I bought a Pleco and a Glo fish from here to add to my tank however the Pleco died within 30 minutes of arriving home. I exchanged the Pleco for another one and found that after two days of purchasing the fish, both the new Pleco and Glo fish died. I thought it could have been something I was doing wrong, however my water levels were good and my other fish that weren't purchased from here were all healthy. I went to return them to get my money back and when I spoke to an employee, I was first blamed that I forgot about the fish and left it in the bag. I was then told that the shipment of fish they received had all arrived sick yet they still sold them while knowing this. After seeing the reviews, I know for sure that I wasn't the cause of the dead fish and I will definitely not be purchasing anymore fish from PetSmart again!

On line you don't spell name perfect address don't match perfect they cancel order I try three times on fish stand cancel it.complicated PetSmart

Recently brought Rover in for bath & trim+. All went well and he was very pleased with his adventure. One of the senior members of the Grooming staff provided useful information on a detail of specific relevance to the breed. Appreciate the meaningful care and learning.

Hello, Petsmart unacceptably refused to honor corporate/company online price match guarantee policy, and wasted 2+ hours over the phone with me. Tiki cat velvet mouse is advertized for $1.00 at tikipet.com, and is not on sale at this website. Item is in stock and has many 5 star reviews. Item is exactly within every single requirement of the online price match guarentee on Petsmart.com: 1. Item in stock 2. Item is identical product 3. Item is and online competitors website and not and Auction site such as Amazon, or Google. 4. Item is not a sale/ closeout/ discount price. Supervisors from Petsmart, Val, and Shante refused to honor price match guarantee, and were very belligerent towards me over the phone. Shante refused to honor the policy beligerently, that I'm exactly within the guidelines of the policy. Often times calling me wrong over the phone when in fact, she is wrong according to the Petsmart.com price match guarentee policy (see policy bellow). She also passively aggressively held petty arguements with me saying that google is not even a website, when the fact of the matter is that whether google is a website to her or not, does not matter as per the policy doesnt have anything to do with Google being a website or not. The policy does not even specify that the price match has to be from a website but not a search engine like Google has every online competitor's price that are conveniently listed for Petsmart.com price mayching Petsmart online price match guarantee: Petsmart.com will match any competitor's online everyday price for in-stock, identical products. We cannot match sale prices or prices advertised on Amazon, eBay, other auction sites or closeout/discount sites. Attached is price of $1.00 from Tikipets.com that is exactly with Petsmart price match guarentee policy, that was refused to me by shante and Val.