PetSmartReviews of petsmart.com

Waynesboro, va has one of the most rude and hateful woman working for them. People should rethink how they speak about and to others.

The absolute worst place to take your pets for grooming if you care about them. My dog has been getting groomed at PetSmart for 4+ years, no problem. All of the sudden, she starts getting groomed by Amber at the Richardson location & she's ungroomable, needs to be medicated. I called & filed a complaint & then Nathaniel, the manager or whoever he is because I thought Andrew was the manager, as he greeted me in store when I picked her up this last time to tell me to take my dog to her vet even though I'd taken her to Banfield & got her medicated like they asked & they still claimed the zombie I brought them was too "wiggly" to groom. Even aske me to ask the vet to up the dosage, like what's the goal here, she's barely walking, you want me to bring her in dead? My dog could barely bark she was so zoned out. Anyway, Nathaniel sends some generic chat GPT response talking about thank you for taking the time to complete the survey which let me know then he didn't have a clue about what was going on, just backing the groomer because I didn't fill out survey, I called customer care & filed a complaint. So yea, if you don't mind being treated like trash & your pets being traumatized, this is the place to go.

PetSmart is a good store but our family went to a PetSmart near us and we couldn't even find any pet collars small enuf to fit our dogs!

Petsmart doenot mention in it's rules and regulations about complaining about bad dog grooming I have all the pictures with the really bad grooming , dog groomers donot need a licience to groom THEY HAVE A ONLINE GROOMING COURSE , ALSO THEY HIRE ANYONE BRING THEM INTO PETSMART GROOMING AND TRAIN THEM RIGHT INSTORE ,BUT ANYONE CAN GROOM AS THEY DONOT HAVE TO GUALIFY FOR A LICIENCE MY DOG HAS HAD ONLY ABOUT 2 HALF DECENT GROOMING EXPERIENCE THE REST WERE BIG BALD SPOTS ON HIS BODY , BUT APPARENTLY THEIR FAVOURITE REASON FOR THAT IS HE HAD MATS ,THAT WAS EXCUSE EVERY TIME ,ALSO NO WHERE ON THE RULES AND REGULATION DOES IT SAY IF YOU COMPLAIN TO MANY TIMES THE STORE CAN BAN YOU FROM EVERY PETSMART FROM YOUR DOG BEING GROOMED WHAT HAPPENED TO FREE SPEECH TIME TO SEE A LAWYER WITH ALL MY PICTURES OF SO MANY INEXPERIENCED GROOMERS CLIPPING DOGS . HAVE A NICE DAY .

The Petsmart in Broomall, PA is a disaster. Occasionally I have my dogs groomed there, knowing they cancel without contacting me, and miss hair matts behind my dogs’ears and underneath but I was desperate. Today was the worst . I had a 5 pm appt to discover the groomer did not show and sorry but someone was supposed to call you. Ok.. I can deal with that. What could I say! But then she said oh, I think you made the appt for tomorrow at 5. Nope. I .did .not. I said I couldn’t have. So I left. In the car I looked at the my screen shot I took when scheduling and discovered they changed the appt without my knowledge leading me to believe I’m going insane. This has happened twice before and I did believe it was me. When I went back in to cancel tomorrow’s appt, I showed the screenshot as was told the computer does that sometimes ..

I hate to give 1star. Its not worth even that. I placed online autoship order and after days of no update I tried to find tracking number. Nope, not one. Had to call customer service to get tracking number only to find out it won't be here for another week. I have a sick dog who will only eat BilJac food and now it will be another week before it gets here! Such sorry service from a company I thought was reputable. I will order direct from BiJac before I order from this sham of a company again!

This was my second bad experience at this location. I dropped my dog off at 10:00 AM and received a notification that he was ready for pickup before I even arrived. However, when I got there, my dog was still in the back and I was left standing there while staff questioned my payment — even though I had already prepaid on April 4 and showed both my receipt and credit card statement. No customer should have to “prove” a payment that was already processed, especially after receiving a pickup notification. On top of that, the grooming service was not done as requested. I have a Shih Tzu mix and specifically asked for a #4 cut to keep his curls, but instead his coat was shaved down completely. In the moment, I told the manager to just apply a credit to my account because I wanted to leave. However, after getting home and seeing how drastic the cut was, I am genuinely upset. This is not what I asked for. What made this worse was the unprofessional attitude from staff, which made both me and my child uncomfortable. This location needs better organization, communication, and proper grooming training. Pet owners should feel confident and safe bringing their animals in — and I did not feel that here. Edit: update was told that a manager would reach out. Day 4 nothing yet. Service done 4/6. Update 4/22 my reply to the lies and anyone with apple call filter or Verizon knows how good that call filter is even if the voicemail full. My reply ⬇️ Thank you for reaching out and following up on my experience; I appreciate the gesture. Regarding your phone calls, I would like to clarify that while my voicemail may be full, I use a call screening feature. This requires unknown callers to speak before the call connects, allowing me to see when someone is trying to reach me. At this point, due to the communication issues surrounding this situation, I have decided not to return to the salon. I believe this is the best decision for me & 🐶 moving forward. Thank you again for your time, and I wish you all the best.

Do NOT under any circumstances order from these barbarians. I have a sick kitty. He's on a special prescription diet. I can't just run out to the store and buy him some Friskies when he runs out. I have his Hill's Prescription Urinary Diet on autoship. They have his prescription on file. The first shipment was correct. They shorted him on the next two shipments, I had to call and have them re-ship the missing cans (apparently the people who pack the orders don't know how to count). This month, they didn't ship at all. When I called to find out why, I was told "oh, gee, his prescription expired March 1st, you need to get your vet to issue a new one." If his prescription expired March 1st, why did they ship March 7th? Sounds like an admission they broke the law. That, or they're g0ddamned liars. IF his prescription needed renewing, WHY DIDN'T THEY TELL ME??!! They could have sent me an email. They could have texted me. They could have done it themselves, since they contact the vet to verify the prescription for every order. They didn't do any of these things, they just CANCELLED MY ORDER WITH NO NOTICE AND NO EXPLANATION. If you value your fur babies' lives, SHOP ANYWHERE BUT HERE.