PetsflyReviews of petsfly.com

The staff were incredible. They communicated every step of the way and provided pictures on travel day. Would definitely hire them again

If I could give a negative star, I would. These guys charge a fortune and do nothing. It's up to you to make the plane reservations, take the animal to the vet- they recommend a vet who charges twice what other vets charge. They return calls in 3-4 weeks, same for emails. And Jeni is just rude. Then they charge you $5400 to do nothing.

I cannot thank Brenda and Petsfly enough for all of their help, organization and guidance. My four cats made it from Minnesota to Scotland safely and without issue. I contacted them online several months before after getting a couple other quotes. I was not happy with the communication from the other companies and thought I would try one more. Brenda changed my whole perspective on the situation the first time we spoke. First of all, she scheduled a call and did not just call me out of the blue. As an introvert, this is huge. She set up every call after in advance as well and emailed with me whenever possible. She was calm and friendly and clearly knew what she was talking about. She was caring towards me and the stress I was feeling about moving overseas (and all of the insanity it involves) and she has a clear love for animals. She broke it all down for me in bite size pieces so it didn’t seem as difficult. She assured me that even if there are hiccups, we would all get there safely. We talked through each pet and I ended up deciding to take one on the plane with me and the other three fly on their own. I didn’t have dates or specifics yet, but she started building the plan and checked in on me regularly so I could update her as things developed. She was so accommodating and clear about what we needed to get done and when. This is not a one size fits all service, she made sure that everything worked for me and adjusted when necessary and without issue. My vet had very little experience with travel certificates and had questions about how things should be filled out. I connected her to Brenda and they were able to communicate effectively without me being in the middle. Petslfy had a portal that the vet submitted everything through and it was all really smooth. I was connected to Dana who was picking up the 3 cats a couple days before. She was great communicating and making me feel at ease. She was very sweet and detail oriented at pickup, I had complete confidence in her getting my cats on their way. My paper work for the cat flying with me was done using their service as well and was handed to me when the others were picked up. I had everything I needed and had absolutely no issues with anything at all. I got updates on the 3 cats all along and when they were boarded overnight I got multiple check-ins and pictures. The man who dropped them off was so sweet and I could tell they were always in good hands. My cats were back to themselves in no time, thanks to the smooth and caring service they received. I hope I never have to use them again, but I would recommend Brenda and Petsfly to anyone who has to fly with their pets.

Cannot recommend this service enough. Jeni and Petsfly couldn’t have made the process of moving our sons cat Baker from the USA to the UK easier. Jeni held our hand the whole way navigating the bureaucratric paper process and ensuring we all stayed on top of the tight time deadlines. This was all done calmy with reassurance the whole way. Despite our concerns Baker arrived chilled and relaxed.

Words cannot express how grateful I am to Brenda and Katie over at Petsfly. I’m 6 months pregnant and my husband is in the Army overseas currently. I was suppose to move 3 months ago, but they kept pushing things back, and it was stressing me out severely. I had no idea when I would leave, or be able to get the process finished for our cat. I got told on 5/31/24 that I would be leaving a week and two days later. That day I reached out to Brenda, she got me in contact with Katie, and Katie helped me with the process. I did not genuinely think it would be possible to make the vet appointment, send over the certificate, get it signed, and mailed back to me in time. Katie took care of everything, and as luck would have it, I will be able to leave with my cat!!! Katie was extremely knowledgeable about the whole process, she was definitely on top of things, and I’ll forever be grateful to Petsfly for making this happen. Especially after all the other bs the Army pulled these last couple months. I would highly recommend them to anyone traveling overseas with a pet, they made the process so easy on my end, 100% definitely worth the money!!

I was having trouble with the process of obtaining an EU health certificate for pet travel, and called Brenda in a panic for assistance. She ended up saving the day! She was not only extremely knowledgeable about the process, but also very patient and giving of her time. I called her back several times for more advice and she walked me through all of the steps. Because of her advice we were able to secure our cat's health certificate in time for travel. I recommend Brenda and Petsfly and will be referring anyone I know that needs assistance with pet travel to them!

We thought we could move our 120lb Malamute, Zephyr, from Denver to the UK ourselves. We were using a giant, expensive aluminium crate that was initially approved by IAG (British Airways) then not approved on the day of the flight. With all the stress, anxiety and tears going on, we immediately called Brenda. She rolled out the red carpet and immediately began focusing on all the options to get Zephyr to us in the UK. Every phone call and email that were made was comforting and every decision she and Katie made were golden. Zephyr stayed at a kennel near the Denver airport, received new meds and new USDA UK and EU paperwork then flew (crate approved!) Lufthansa to Frankfurt then another flight to the UK. All the paper work was approved and we were shortly reunited with our fluffy giant dog. We can't thank Brenda and Katie enough for their wonderful attitude and thorough knowledge of the pet transport world. Selling your home and moving to another country is hard enough, adding a giant dog and two cats amplified the anxiety, We wish we would have used Petsfly from the very beginning.

We are so glad that we used Petsfly. We needed to move my daughter’s Great Dane from the United States to Germany. Moving a Great Dane in itself is a task but to another country is something else. We knew there was a lot of paperwork that needed to be done and vaccinations and vet records for customs but had no clue where to start. My daughter contacted Petsfly and they were very helpful working with both my daughter, who was in a different country, and my self in the United States. They met with us virtually so we all were able to know what was going to happen during the move. It ended up that Maggie, the Great Dane, was too big for a premade crate and needed to have a special crate made. They took care of finding someone local near the airport who could build it and it was waiting for us the day of travel. We had multiple emails with communication about the travel arrangements. They also worked with our vet to make sure we had everything we needed done for her paperwork and making sure our vet appointments were done timely to match the travel date. They kept us updated throughout the travel and even sent pictures. We were very worried about the travel since it was an eight hour flight but they were able to answer any and all questions we had. Maggie made it to Germany with no issues and has be reunited with her mom. We will for sure be using Petsfly when Maggie comes back to the United States.