PetsflyReviews of petsfly.com

I cannot say enough wonderful things about PetsFly and the incredible service they provided transporting my beloved Milo and Petunia from Tucson to Monterrey, Mexico. The journey was far from simple. We encountered several unexpected setbacks and delays along the way, and as a pet parent, those moments can be incredibly stressful. However, PetsFly handled everything with professionalism, compassion, and genuine care for my pets’ well-being. A very special thank you goes to Geoff, whose patience and support throughout the entire process meant the world to me. No matter how many changes, delays, or concerns arose, he remained calm, understanding, and reassuring every step of the way. His dedication, professionalism, and commitment made a difficult situation much easier to navigate. Milo and Petunia arrived safely, and that is the greatest testament to the care and expertise of the PetsFly team. I am truly grateful for their service and would wholeheartedly recommend PetsFly to anyone looking for reliable and compassionate pet transportation. Thank you, Geoff, and thank you, PetsFly, for bringing my furry family home safely. NS

We had such a wonderful experience working with Brenda at Petsfly during our move to Spain with our corgi and cat. Brenda made the entire process so much easier!! She was incredibly responsive from the very beginning, always quick to answer questions, explain requirements, and guide us through each step of the process. Her communication gave us so much peace of mind, especially during moments when we weren’t sure about documentation or timing. Thanks to Brenda’s organization and support, our pets’ move went smoothly and safely. Knowing we had someone knowledgeable and attentive helping us made a huge difference and reduced so much of the stress that can come with relocating animals internationally. We’re so grateful for her help and highly recommend Petsfly to anyone planning an international move with their pets. It truly made our transition to Spain much easier for both us and our animals!!

Having Petsfly take care of all the documentation and transport arrangements for our cat Rosie, took tremendous pressure off of us having to try and do it. From start to finish, Jeni coordinated with us regarding what airline we wished to use and helped us with the required carrier. Both Jeni in Phoenix and Jayne in the UK, kept us informed and updated with everything. All of our concerns were answered. When our flight (along with Rosie's), got cancelled on the day we were due to leave, Jeni took care of rearranging Rosie's flight. Rosie arrived before us at Heathrow Airport and Petsfly in the UK arranged for pickup and boarding. Jayne kept us informed and updated as soon as Rosie landed. Jeni and Jayne were always within reach with a phone call and they both sent photos from Rosie's check-in at the airport, to Rosie's arrival and boarding in the UK. We would highly recommend using their services. It is expensive to transport a pet to the UK, but was totally worth every penny spent. Huge thanks to both Jeni and Jayne and Petsfly. They genuinely cared for Rosie and her safety was the upmost importance.

My hedgehog and I moved twice with Petsfly. The first one was national, and the second one was from US to Canada. Since she got older than her first flight, I had so many questions and concerns, but Jeni and agents who were involved in this trip have been absolutely patient, always kind, and very caring. If I need to move again with my pets or have my friends planning to move, I will definitely recommend them. Thank you so much for making this big move so easy!

Jeni was wonderful. We started the process with Petsfly in February, planning our move to Spain then thought we might be moving to UK instead. No problem for Jeni, she answered questions and provided information. She was very helpful through the whole process and didn’t blink an eye when our move date kept sliding farther and farther into the future. Jeni kept us informed and liaised with our vet ensuring all necessary paperwork and vaccines were administered and completed on time. On the day of our Mickey’s move his driver picked him up in Tucson for the ride to LA. He quickly made friends with Mickey and kept us informed during the journey. Mickey arrived safely in Frankfurt where he overnighted at the Animal Lounge and we received pictures. We were concerned about his late scheduled arrival to Madrid so his flight was changed and he arrived earlier. When Mickey was delivered it was clear that he had been well taken care. If we have to make a similar move, we would definitely use Petsfly again. All of our questions/concerns were addressed and handled expertly. I would without a doubt recommend Petsfly.

The Team at Petsfly was nothing short of amazing. Transiting cats can be a stressful and rough experience for you and your pets and Petsfly took nearly all that stress and made it easily manageable. Even when the airline made mistakes Petsfly was on hand to address and resolve our issues the best way possible. They are diligent and reliable and if we travel with our three cats again we will only be using Petsfly. Thank you so much Brenda for being so fantastic during this process with us.

When the airlines turned me around with my dog and made it seem like it wasn’t possible, Petsfly made it happen!! I moved to Puerto Rico from Colorado. The process is very organized and detailed. We sent a few pics of my dog and kennel, answered a few basic questions to start the process. We were assigned a coordinator whom we met virtually to delineate a transportation plan. She provided all the process information like the paperwork needed, vaccines, kennel specifications, food packaging, etc. They also provided what flights were scheduled with an AWB tracking number. In my case we needed boarding, and they were amazing places. My dog gets nervous and growls and all the handlers kept her relaxed. They provided updates all the way with every stop she made and even sent me pics of my dog! My dog arrived safe, healthy, and clean! Thank you Brenda, Kerry, and Anthony!

Thank you again! The transition with both of them went well! I will definitely use them in the future! Thank you to the team!