Chris “Mr. Raleigh” R.
This is what happens
Open app Your location Petsfly.Com Pet moving service Chris “Mr. Raleigh” Raleigh 3102 points 2 days ago 5500 dollars . This place is an absolute scam that works with their partnered pet shipping services to make sure that each one of those pet services gets a cut. Almost all communication is done by email and you're probably only going to get one response per day. This company provides nothing but data entry services. When my dogs were dropped off at the airport with all of their paperwork that they have ever had done on them The company said that it was too much to ship with the dogs .It was a folder. So I've lost all that original paperwork. It was $5,500. For $5,500 and my two dogs arrived in Vietnam with no water. And all that was said was oh we're sorry we didn't give your pets water when they landed in this tropical country known for its extremely high heats. For $5,500 they couldn't even help with setting up an appointment to get my dog seen by a vet that would give me the actual paperwork that I needed it took several days to get anything moving on that front, and when I finally got some information back they said that for the $5,500 that I paid that wasn't enough for them to call and get the appointment set up. For $5,500 I had to be the one to reach out and ask for updates that were supposed to be provided to me during my pets travels over here because they have to stop at all of this company's partners places to make sure that they also get a cut so they can charge $5,500. For $5,500 you can experience the slowest data entry and response time of any company in existence. My economy plus ticket over here was $1,200. So for $5,500 you can enjoy the fact that your animals if you ship More than one they will be separated upon arrival at all of these locations. For 5500 you can rest assured that your animals will inside of their crates zip tide shut and delivered with no water.
Response from PetsflyMay 14, 2025
Dear Chris, Thank you for sharing your experience with us. We genuinely regret that your move didn’t go as smoothly as you had hoped. Moving pets internationally can be a complex and emotional journey, and it’s always our goal to provide as much support as possible throughout the process. We’re sorry to hear about the issues you encountered, including the handling of your dogs' paperwork and water upon arrival. These are critical details, and we take such feedback seriously as we work to improve our services. We understand how distressing it must have been to be separated from your pets and to feel that communication was lacking. While our team strives to ensure each pet is cared for with the highest standards, we clearly fell short of your expectations in this instance. Regarding veterinary appointments, we understand how important this is, but we cannot make these arrangements directly, as we are not always aware of your availability. Additionally, for the safety and smooth processing of international pet travel, only the relevant trip documents can be included during transport. Personal medical records, past health reports, or any non-essential paperwork are not typically permitted, as they may complicate customs and entry processes. In this particular case, we also noticed that two personal tax forms (a 1098 and a W-2) were included, which we could not process as part of the pet travel paperwork. It's also important to note that pet relocation can be a costly process due to the extensive care and attention required to ensure your pets' safety and comfort throughout their journey. This includes specialized handling, flight arrangements, and regulatory compliance to meet the requirements of multiple countries. We would appreciate the opportunity to discuss this further, address your concerns, and find a way to make this right. Thank you for bringing this to our attention. Your feedback is incredibly valuable to us as we continue to refine our processes and ensure a better experience for all of our clients. Wishing you and your pets all the best in your new home, Katie, Petsfly.com Customer Care Team