PetScyReviews of petscy.com

Response from PetScyJul 6, 2026

Hey Alicia, I’m sorry for any inconvenience this has caused. Our subscription system is fully automated. If a customer cancels their subscription, the system immediately cancels all future recurring orders and does not reactivate the subscription on its own. We pride ourselves on being a fair and honest company, and we will always make sure a customer is never unfairly charged. I personally reviewed all of our communications with you. The only mention of cancellation was in your email on July 3, which was one day after your order had already shipped. Prior to that, we received two emails from you requesting additional information about the product, but neither mentioned cancelling your subscription. If you canceled through your customer portal, our system would have automatically sent a cancellation confirmation email immediately after the cancellation was completed. It's very important to me that our website and subscription system are functioning correctly. If you did, in fact, cancel your subscription and something went wrong on our end, I want to know about it. To help investigate, I'm offering you a $50 gift card if you can provide additional proof that the cancellation was completed. This will allow me to thoroughly investigate whether there is a system issue that needs to be fixed. Could you please check your email—including your Primary, Promotions, and Spam/Junk folders—for a cancellation confirmation email from [email protected]? You can also search your inbox for [email protected] or the word "cancelled." If you find the confirmation email, please forward it to me. That will help me determine whether the cancellation was successfully processed by our system. I also see that our customer support team has already sent you a prepaid return label to resolve the situation. Once the products are on their way back to us, please let us know, and we will promptly issue your refund. Thank you, and I appreciate your help in looking into this. Chris Founder, PetScy

Response from PetScyJul 3, 2026

Hey Karen, If you go to PetScy.com we have the product categories listed at the top. The Itch Allergy Chew product would be under "ITch and Allergy". If you also scroll down you will see our products. Let me know if I am missing something as I want to fix any issues in case you're not seeing what I am seeing. Here is the link for that product in case you still want to reorder: https://petscy.com/products/itch-allergy-plus-chews Thank you Chris

Response from PetScyJul 2, 2026

Hi Gary, Thank you so much for the 5-star review! We are absolutely thrilled to hear that you found our website so easy to navigate. We always strive to make the online shopping experience as smooth and straightforward as possible for our pet parents. Thank you for your support and for being a wonderful part of the PetScy family! Best, PetScy Support

Response from PetScyJun 30, 2026

Hey John, Thank you for your feedback. Our goal has always been to put pets over profits, which is why we invest in high-quality ingredients to give dogs the best chance to thrive and find relief. We're actually in the process of improving our Itch & Allergy Chews right now. Don't worry, the core ingredients will remain the same. However, we are increasing the amount of quercetin, a natural ingredient that acts similarly to an antihistamine, which should help even more dogs that need that extra boost. As for one-time purchase orders, that option is absolutely available on our website. When placing an order, you'll see the available purchase options. Below those options, there is a toggle that allows you to switch between a subscription and a one-time purchase. That said, I appreciate you bringing this to my attention, as it highlights that we can do a better job of making this option more visible and easier to understand. We'll be looking into ways to improve that experience. Please let me know if you need any assistance. We're always happy to help. Best, Chris

Response from PetScyJul 2, 2026

Hi Antoinette, Thank you for sharing your honest feedback with us. We are glad to hear that your ordering experience was fine, but we are truly sorry to learn that you haven't seen the desired results for your dogs yet. Because our supplements are formulated with premium active ingredients designed to work from the inside out, it can sometimes take a bit of time to see the full benefits. For many pups, it typically takes about 6 to 8 weeks of consistent, daily use for the ingredients to fully build up in their system and show noticeable improvements. We always want our pet parents to feel confident in the value of our products. We would love the opportunity to learn a bit more about your dogs' routine and see how we can best support you. Please feel free to reach out to our customer support team directly so we can look into your order and assist you further! Best, PetScy Support

Response from PetScyJun 30, 2026

Hi, Can you confirm if you're the Craig Patterson in Detroit? Thank you for taking the time to share your experience, and we're sorry to hear that your pups are still struggling with itching and scratching. Every dog is different, and factors such as environmental allergies, food sensitivities, seasonal allergens, and other health conditions can all play a role. A few things that have helped some customers include pairing the chews with an omega-3 supplement such as fish oil and working with their veterinarian to identify any underlying triggers that may be contributing to the itching. Since you have been a long term customer I'll send out a free bottle today to see if that helps. Can you confirm if you're the Craig Patterson in Detroit? I actually have a pittie with skin issues myself, and our chews have helped her tremendously, so it really can vary from dog to dog. May I ask what brand and flavor of food you're feeding your pups? I ask because my own dog's skin can flare up significantly when she's fed certain foods or brands. Environmental factors can also make a big difference. For example, scented candles, air fresheners, or scented laundry detergents can sometimes trigger skin issues. My dog has experienced hair loss and increased itching from certain detergents, and even prolonged rolling in grass can cause flare-ups. I don't know if any of this applies to your dogs, but I wanted to share some additional ideas because I know how difficult it is to watch our dogs suffer. Please feel free to reach out if you'd like to discuss your pups' situation in more detail—we'd be happy to help in any way we can. Chris Founder, PetScy